General Manager

Are you ready to grow your career? Empire Today is looking for a General Manager to join our Operations team. The General Manager will manage and direct all operational, financial, administrative, customer relations, and staff activities while overseeing a growing P&L

• Manage the performance, development, and expectations of your market team and provide appropriate feedback and coaching. Ensure all operational Policies and Standard Operating Procedures are adhered to by all functional area leaders and associates
• Work closely with the markets Director/Regional Vice President in all aspects of operational processes, support and staffing needs to include short-term and long-term planning for future operational growth and expansion.
• Drive continuous improvement of key operational metrics in each of the markets functional areas by developing and implementing targeted actions specific to each department (Sales, Installation, Warehouse, Branch Accounting, General Office, Customer Service).
• Proactively and appropriately interact with others to build relationships, positively influence others, and facilitate the sharing of ideas and information, including handling difficult situations.
• Implement and monitor ongoing compliance with all company-wide programs such as licensing, investigations (employee and general liability), employee benefit programs, office procedures, safety policies, employee coaching/discipline.
• Build brand equity and awareness in the market service area through the effective delivery of sales and installation services.
• Increase market profitability by managing the direct and indirect expense lines in the market P&L.
• Responsible for the market’s inventory accuracy. This includes on-hand inventory, as well as inventory with installers and in-transit, to reduce variances and eliminate inventory defects in the installation process.
• Collaborate with National Support teams (Sales, Installation and Operations) in the execution of continual improvement efforts for all aspects of market performance with a keen focus on ensuring team is clear on desired outcomes and supported through communication and context.
• Forecast staffing needs for the full calendar year as part of the annual budgeting process, accounting for business changes year over year.
• Maintain confidentiality of all information and data.
• Work with all levels in the organization to identify, analyze, solve problems, and create opportunities for continuous improvement.

• Strong analytical and organizational skills.
• Financial/business acumen of key business metrics with knowledge of interdependencies and drivers to achieve goals.
• Ability to spend much of the time working on a computer or moving throughout the office and attending to business needs, with a portion of the time spent in the field supporting customer assessments and job site visits.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
• Ability to lift and/or move up to 25 pounds (i.e., training materials, product samples, etc.).
• Minimum 3 years’ sales leadership experience and 2 years’ management or leadership experience.
• Excellent problem-solving skills demonstrated through solid judgment and reasoning ability.
• Ability to communicate with others face-to-face, on the telephone, and via email.
• 5 years’ operational and/or leadership experience within the following industries: facilities, warehousing, general office, technology, or home improvement industry setting (industry certifications and/or licensure a plus).
• Ability to physically report to work daily in an office and warehouse setting, some regular evenings, weekends, shifts, off site and/or with customers.
• Strong ability to effectively communicate at all levels in written, verbal, and presentation formats including email.
• Bachelor’s Degree or equivalent work experience required.
• Able to make sound decisions, even with incomplete data/information that align with company standards and achieve desired outcomes.
• Strong business-to-consumer service orientation and experience.
• Ability to perform the essential functions of the position physically and mentally, with or without reasonable accommodation.
• Proven track record in leadership, prioritization, and follow up in a fast-paced, rapidly changing environment.
• Proficient in web-based applications, computer systems, and programs (Microsoft Word, Excel, and PowerPoint, etc.) to effectively edit and create reports, database entries, presentation materials, and data management/analysis.

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

• Professional development & career advancement opportunities.
• Incentive program.
• Health benefits with quick enrollment-medical, dental, and vision .
• Wellness program.
• Paid time off & holiday pay.