Customer Service Representative at Coolray Tennessee in Nashville, TN | USD19-22 | Kablio
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Customer Service Representative
Coolray Tennessee
Provides HVAC, plumbing and electrical services to Nashville homes with prompt, fixed‑price service.
Answer inbound/outbound calls, resolve issues, and schedule sales appointments.
1 months ago ago
$19 - $22
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Nashville, TN
Office Full-Time
Company Size
650 Employees
Service Specialisms
HVAC
Plumbing
Electrical
Heating & Air Conditioning Repair
Water Heater Installation & Repair
Generator Installation & Repair
Indoor Air Quality
Maintenance Plans
Sector Specialisms
Residential
Commercial
Role
Description
customer records
appointment scheduling
call management
needs assessment
complaint handling
sales targets
Represent the company professionally, honestly, and ethically
Meet personal and team-sales targets and call handling quotas
Build sustainable relationships and trust with customer accounts through open and interactive communication
Keep records of customer interactions, process customer accounts and file document
Provide accurate, valid and complete information by using the right methods/tools
Schedule an appointment for one of our Sales Consultants to visit the customers home to provide an estimates for product and services
Take the extra mile to engage customers
Explain features and benefits of the various products and services while soliciting information from the customers on their individual needs
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Requirements
microsoft
servicetitan
customer service
high school
bilingual
dispatching
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus
1+ year(s) customer service experience
High School Diploma or GED preferred
Bilingual Spanish is a plus!
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
Dispatching experince is a plus
Must be able to work evenings and weekends
Benefits
Short and long term disability insurance
Company-paid Life Insurance and AD&D Policy
401k with company match up to 30% of your contribution
Dental and vision insurance with minimal cost to employees
Accrued PTO and 8 Paid Holidays
A strong customer service, over-the-phone voice
Supplemental life insurance plans offered
Base hourly rate $19-22/hour
Legal Insurance Plans
Pet Insurance Plans
Company-wide Community Service Opportunities and Community Engagement
Professional development opportunities and continuous on-the-job training
Positive Work Environment
Critical Illness and accident Insurance
Company-paid Employee Assistance Program
Identity Theft Protection Program
Health insurance- 4 plan options, majority of premiums company-paid
Full Suite of Benefits including but not limited to
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
company does not sponsor applicants or employees who require a visa; candidates must be legally authorized to work in the united states.
Security clearance
Information not given or found
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Company
Overview
1966
Company Established Year
The company was founded in 1966 with a focus on southeastern home-service expertise.
2022
Year Expanded to Nashville
They expanded their operations to Nashville in 2022, bringing decades of experience to the region.
10
Year Warranty Coverage
All services come with a 10-year parts and labor warranty, ensuring long-term reliability.
100%
Customer Satisfaction Guarantee
Their licensed technicians operate under a strict 100% satisfaction guarantee.
Delivers a one‑stop offering of heating, cooling, plumbing, electrical and water‑solution services.
Projects range from emergency AC repairs and plumbing fixes to full furnace, generator and heat‑pump installations.
Known for same‑day service and fixed‑price quotes.
Typical assignments include HVAC tune‑ups, water‑heater replacements, sump‑pump installs and home generator setups.
In addition to routine residential service, they’ve launched utility‑grade generator installations.
Expansion included opening a local Coolray Academy to train technicians on the job.
They support community events like Nashville’s Toy Field at Nissan Stadium.
Backed by Wrench Group and award‑winning in Carrier President’s Awards, they continue to grow regionally.
Culture + Values
100% Satisfaction
Highest Priority
Ensures customer satisfaction through a guarantee of complete service satisfaction.
24/7 Availability
Always Available
Provides round-the-clock service to meet customer needs whenever they arise.
Always do the right thing for customers
Family-oriented culture
Focus on work-life balance
Supportive of life's challenges
Creates a climate that stimulates growth
Challenges and channels intelligence and ingenuity
Provides purpose, achievement, and participation in success
Trust-certified and committed to satisfaction
Fixed-price with no hidden fees
Environment + Sustainability
Inclusion & Diversity
Articles
Careers / Coolray Academy
CoolCare Maintenance Plan
Community Involvement (Coolray Cares)
Project Photos & Reviews on Houzz