Customer Service Representative

Description

• Represent the company professionally, honestly, and ethically
• Meet personal and team-sales targets and call handling quotas
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts and file document
• Provide accurate, valid and complete information by using the right methods/tools
• Schedule an appointment for one of our Sales Consultants to visit the customers home to provide an estimates for product and services
• Take the extra mile to engage customers
• Explain features and benefits of the various products and services while soliciting information from the customers on their individual needs
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction

Requirements

• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• 1+ year(s) customer service experience
• High School Diploma or GED preferred
• Bilingual Spanish is a plus!
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
• Dispatching experince is a plus
• Must be able to work evenings and weekends

Benefits

• Short and long term disability insurance
• Company-paid Life Insurance and AD&D Policy
• 401k with company match up to 30% of your contribution
• Dental and vision insurance with minimal cost to employees
• Accrued PTO and 8 Paid Holidays
• A strong customer service, over-the-phone voice
• Supplemental life insurance plans offered
• Base hourly rate $19-22/hour
• Legal Insurance Plans
• Pet Insurance Plans
• Company-wide Community Service Opportunities and Community Engagement
• Professional development opportunities and continuous on-the-job training
• Positive Work Environment
• Critical Illness and accident Insurance
• Company-paid Employee Assistance Program
• Identity Theft Protection Program
• Health insurance- 4 plan options, majority of premiums company-paid
• Full Suite of Benefits including but not limited to

Training + Development

Interview process

Visa Sponsorship

Security clearance