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Mag (Airports Group)

ER Specialist - Investigator

Company logo
Mag (Airports Group)
MAG operates airports, providing infrastructure and services across transport and travel sectors.
Conducting thorough and objective investigations into employment-related complaints and managing complex employee relations cases.
16d ago
Experienced (8-12 years)
Full Time
Manchester Area, United Kingdom
Onsite
Company Size
7,000 Employees
Service Specialisms
Airport Operations
Airfield Services
Commercial Property Development
Retail Management
Customer Experience
Sustainability
Engineering
Security Services
Sector Specialisms
Commercial
Property
Transport
Infrastructure
Government
Cargo
Logistics
Aviation
Role
What you would be doing
investigation analysis
employee relations
suspension monitoring
complaint investigations
grievance fact-finding
evidence gathering

Identifying learnings from investigations to improve the process and build management capability

Monitoring and reviewing suspensions across the airport to ensure fairness, consistency and regular review with managers

Managing highly complex and sensitive employee relations cases requiring an extensive knowledge of relevant employment legislation and current HR best practice

Reporting to the People Partner, the ER Specialist – Investigator will lead investigations into a wide range of employment-related complaints and conduct matters. You’ll ensure all cases are handled in a timely manner and they are thorough, objective, and in line with legal and policy requirements.

Supporting managers with complex grievance-related fact-finding, ensuring they are completed promptly and fulfilling our obligations of completing a reasonable investigation

Conducting detailed investigations, including gathering evidence, taking statements, and producing high-quality investigation reports detailing the outcome

What you bring
cipd level 7
hr
employment law
employment legislation
investigations
unionised

The successful candidate will hold, or be working towards, a CIPD Level 7 qualification (or equivalent), demonstrating advanced expertise in HR and employment law. You will have substantial experience working in a unionised environment, with a proven track record of managing complex and sensitive employee relations matters. A thorough and up-to-date understanding of UK employment legislation, case law, and ACAS codes of practice is essential. You will be highly skilled in conducting impartial, timely, and comprehensive investigations, producing high-quality reports with clear findings and actionable recommendations that stand up to internal and external scrutiny. Strong organisational skills, the ability to manage a demanding caseload, and exceptional communication and influencing abilities are key to success in this role. Although this role is primarily office working hours, some flexibility will be required to ensure investigations are completed in a timely manner accommodating witnesses availability due to shift patterns.

Benefits

Free parking

Mainly office based with some hybrid working

Huge range of company discounts

25 days holiday plus bank holidays

Flexible company pension plan with company contribution options up to a maximum of 10%

Bonus scheme

Subsidised public transport

Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • experience in a unionized environment
  • substantial experience in managing complex and sensitive er matters
  • thorough understanding of uk employment legislation and case law
Company
Overview
Millions of passengers
Annual travelers
Processes millions of passengers annually, reflecting its commitment to efficient and sustainable airport operations.
  • Managing major airports including Manchester, Stansted, and East Midlands.
  • Drives innovation and development in the global aviation sector with decades of experience.
  • Focused on transforming airport operations to provide seamless travel experiences.
  • Strong commitment to connectivity and sustainability.
  • Projects include large-scale terminal expansions and improvements to customer-facing services and digital infrastructure.
  • Plays a vital role in the economic growth of the regions it serves, creating jobs and supporting local businesses.
  • Expertise spans transport, commercial development, and utility services within airport operations.
  • Continuously invests in upgrading facilities and services, setting the benchmark for the future of airport management.
Culture + Values
  • Customer-focused
  • Innovative
  • Collaborative
  • Accountable
  • Committed to excellence
  • Sustainable and responsible
  • Respectful and inclusive
Environment + Sustainability
2038
Net Zero Target
The company aims to achieve net zero emissions by 2038.
100% Renewable
Electricity Target
The company plans to source 100% of its electricity from renewable sources by 2025.
50% Reduction
Carbon Emissions
The company is committed to reducing carbon emissions by 50% by 2030.
  • Investing in energy-efficient technologies and low-carbon infrastructure
  • Developing carbon reduction strategies at each airport
Inclusion & Diversity
47% Women Leaders
Gender Balance in Senior Roles
Representation of women in senior leadership positions.
  • MAG Women’s Network supporting career development
  • Launched a diversity and inclusion strategy with measurable targets
  • Focused on improving representation of women in leadership roles
  • Held regular training and workshops on inclusivity for all employees
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