Description

The Brand Ambassador serves as the first and last point of contact for tenants, guests, owners and visitors across multiple Related Southeast Commercial properties. Positioned in high‑traffic plazas, lobbies or a Guest Services center, the ambassador greets and assists visitors, curates experiences, drives foot traffic to retailers, and follows up to ensure a memorable stay. The role blends service, sales, and client development to generate business for the commercial spaces while modeling the brand’s values.

• Greet and welcome tenants, guests, owners, and visitors at property entrances and Guest Services center.
• Generate excitement about Related and promote retailers through conversations and recommendations.
• Model brand behaviors and provide exceptional, anticipatory customer service.
• Conduct meaningful dialogues to drive restaurant reservations, sales conversions, and foot traffic.
• Offer wayfinding assistance and answer building or neighborhood questions in story form.
• Record customer preferences and interactions to build personalized relationships.
• Develop a personal book of business and provide conversion reports with anecdotal evidence.
• Collaborate with Janitorial and Security staff to maintain clean, secure property environments.
• Monitor plazas and lobbies for cleanliness, submit work orders via digital platform, and prepare daily status reports.
• Set up promotional stations (stands, tables, chairs) for events and assist with event execution alongside vendors.
• Participate in customer‑experience huddles and adapt based on feedback.

Requirements

• Superior intentional observation and ability to anticipate guest needs.
• Strong memory or organizational method for tracking customer preferences and names.
• Exceptional verbal and written communication with impeccable phone etiquette.
• Ability to build rapport quickly with customers and colleagues.
• Critical‑thinking and problem‑solving skills, adaptable to challenging situations.
• Continuous improvement mindset, receptive to coaching feedback.
• Proficiency with Microsoft Office and other technology platforms.
• Professional appearance, posture, and demeanor, especially under pressure.
• Experience planning and organizing large‑scale events.
• Bachelor’s degree required; hospitality or entertainment preferred.
• Minimum three years of experience in service or sales roles.
• Ability to juggle technology and interpersonal communication seamlessly.

Benefits

This full‑time position works Monday‑Friday, 7:30 am‑4:30 pm, with occasional non‑traditional hours as needed. The anticipated hourly rate is $26 with discretionary bonuses and a comprehensive benefits package that includes medical, dental, vision, 401(k) matching, PTO, mental‑health resources and career‑development programs. Candidates should hold a bachelor’s degree—preferably in hospitality—have at least three years of service or sales experience, and demonstrate strong communication and problem‑solving skills.

• Anticipated hourly rate: $26 / hour, with discretionary bonus incentives.
• Health care options: multiple medical, dental, vision plans and Employee Assistance Program.
• Financial benefits: competitive salary, 401(k) matching, FSAs, HSA, employer‑paid life and AD&D insurance.
• Paid time off: 19+ PTO days, paid leave, disability programs.
• Wellness resources: mental‑health counseling, fertility, surrogacy, adoption assistance, volunteer days, donation matching.
• Career development: learning and training programs, tuition and certification reimbursement, internal advancement opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance