Delivery Operations Associate Manager

Description

• Collaborate with Internal departments and operations, to ensure the successful execution of business objectives.
• Prepare and present reports to senior management on team performance, client satisfaction, and business metrics. Roles and Responsibilities:
• Develop and maintain a deep understanding of the UK Pensions landscape, including industry trends, overall understanding of end-to-end insurance policy cycle, emerging technologies, and regulatory requirements.
• Develop and implement strategies for acquiring and retaining clients.
• Providing coaching, training, and mentoring to the team leads to develop their skills and expertise.
• Conduct periodic reviews of client accounts to ensure compliance with internal policies and external regulations.
• Lead a team of business administration specialists in providing high-quality business administration services to clients.
• Conduct regular team meetings to review performance metrics, share best practices, and develop action plans for continuous improvement.
• Establish and maintain relationships with clients to ensure satisfaction, retention, and growth of the business.

Requirements

• Strong understanding of various risks spanning across financial reporting, access governance, data security, and privacy and process controls associated with operational processes in this space with ability to implement control framework.
• Previous experience in managing a team of professionals.
• Experience in New Business, Claims Processing including Death Claims, Money In/Out, Benefits, Cash Management & Recon, Payroll, Cash /Credit Control.
• Should have led and managed Operations transformation and change at scale including RPA, OCR, data analytics, workflow etc. and have good track record of driving productivity and efficiency within the Organization at scale.
• Strong leadership skills, with the ability to motivate and inspire team members.
• Ability to define and implement excel risk metrics to ensure process is tracked and monitored successfully.
• 12+ years of experience in UK Pension domain– Business Administration.
• Ability to understand and analyze complex problems and provide effective, tactical and strategic solutions.
• Ability to identify and implement improvement opportunities across processes, reporting and controls.
• Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously. Role and Responsibilities:
• Bachelor s degree in business administration, operations management, or a related field
• Knowledge of operational best practices, including quality control, performance management, and process improvement
• 5+ years of experience in managing processes across business administration with people span of 35 – 50 employees.
• Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiences
• Experience with remote transition, hands on with process reporting: SLA, TAT, Quality, AHT, NIGO, RCA,
• Excellent leadership skills, ability to manage a team in critical situations, and drive holistic engagement.
• 12+ years of experience in UK Pensions domain, with a proven track record of successfully managing and leading teams
• Demonstrate a thorough understanding of operational front-to-back procedures that support UK Pension operations.
• Ability to identify and implement improvement opportunities across process, reporting and controls.
• Proficient in the use of relevant software, including Microsoft Office, project management tools, and other relevant applications.
• Experience in thorough contingency planning to ensure strong resiliency.
• Excellent understanding of business strategy and applying this lens when making decisions. Aptitude to operate at varying levels of details (strategic to close attention)
• Strong analytical and problem-solving skills, with the ability to identify and resolve operational issues.
• Excellent leadership skills, ability to manage a team in critical situations and drive holistic engagement.
• Strong communication and negotiation skills, and experience in handling CXO level stakeholders.
• Strong background /culture with ability to identify future risks.

Benefits

• Good understanding of UK Pension front-to-back platforms. Certifications in the UK Pension will be an added advantage.

Training + Development

Interview process

Visa Sponsorship

Security clearance