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Customer Service Officer
Csr Limited
Handle customer enquiries, process orders, support sales, coordinate deliveries.
6d ago
Junior (1-3 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Brookvale, New South Wales, Australia
Office Full-Time
Company Size
2,846 Employees
Service Specialisms
Building Products
Interior Systems
Masonry & Insulation
Property Division
Aluminium Smelting
Construction Systems
Sector Specialisms
Residential
Commercial
Industrial
Masonry
Insulation
Ventilation
Interior Systems
Plasterboard
Role
What you would be doing
delivery coordination
order processing
issue resolution
product knowledge
crm support
reporting
- Coordinate delivery timelines and communicate updates
- Respond to customer enquiries and process orders accurately
- Liaise with warehouse, credit, and internal teams to resolve issues
- Build product knowledge to assist with customer queries
- Support sales teams with CRM, reporting, and documentation
What you bring
communication
microsoft office
erp
crm
problem solving
attention to detail
- Strong communication and relationship-building skills
- Experience in order processing, invoicing or accounts is desirable
- A proactive problem-solver with a customer-first mindset
- High attention to detail and ability to manage multiple priorities
- Proficient in Microsoft Office (Outlook, Excel, Word, SharePoint)
- Ability to work collaboratively across teams and departments
- Proven experience in customer service or sales support roles
- Comfortable working with ERP and CRM systems (Dynamics experience a plus)
- Care and wellbeing offer includes up to 14 weeks of paid parental leave and access to an employee assistance program.
- Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
- Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
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Interview process
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Security clearanceInformation not given or found
People also searched
Company
Overview
1855
Year Founded
The company was established as a sugar refinery, marking the beginning of its long legacy in manufacturing.
2.7B
Annual Revenue
The company generates over A$2.7 billion in revenue annually, driven by diverse product lines and real estate growth.
29
Manufacturing Plants
The company operates an extensive network of manufacturing facilities to support its integrated supply chain.
100+
Distribution Outlets
With over 100 distribution outlets, the company ensures wide accessibility to its products across various markets.
- Evolved from sugar refining to a modern building materials and property group.
- Operates across building products, property site remediation & development, and aluminium investment.
- Their aluminium stake is via a joint-venture smelter at Tomago.
- Balances heritage brands with strategic industrial partnerships.
- Safety is at the core of everything we do.
- We value teamwork and collaboration.
- We focus on innovation and continuous improvement.
- We act with integrity, being open and honest.
- We respect and care for people, the environment, and our communities.
- We are accountable and deliver on our promises.
2050 Target
Net Zero Commitment
Dedicated to becoming carbon neutral by the year 2050.
75% Sustainable
Product Portfolio
75% of products are designed with sustainability in mind.
25% Reduction
Carbon Footprint
Carbon emissions have been reduced by 25% from levels in 2009.
- Investing in renewable energy sources for operations.
- Significant water and waste reduction initiatives implemented.
25% workforce
Current female representation
Women make up 25% of the workforce.
5 years
Leadership growth timeframe
Women in leadership roles have increased by 10% over the past 5 years.
40% target
Gender diversity goal
Aiming for 40% female representation in gender diversity by 2030.
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