Customer Planning Manager (1825) - Power Enterprise - SFPUC (153227)

Description

• Supervises and develops junior staff.
• Prepares persuasive written and oral analyses, reports, and presentations
• Development of operational handbooks, manuals, or other guidance documents, beyond SOPs, for multi-team reference and use
• Copies of Application Documents
• Service planning for load growth associated with Electric Vehicle Service Equipment installation, investment, and grant opportunities, including City fleet needs.
• Manage professional service contracts related to service offerings; Oversee customer relationship management systems contracts, development, and implementation.
• Identifies operational and business constraints; develops and recommends strategies to mitigate risks and improve operability, affordability, and financial stability.
• Select the “Apply Now” button and follow instructions on the screen
• Serve as the customer data privacy administrator for the Hetch Hetchy program.
• Support Capital Investment Readiness: Convene stakeholders and identify pathways for large-scale capital investments in support of meeting City climate objectives and providing timely electrical service.
• Supports the development of the annual planning and levels of service initiatives; develops and implements a KPI metrics and evaluative policy; assists in the delivery of customer engagement group responsibilities within the Power enterprise business plan.
• Monitor and support the implementation of Power rules, policy directives and contractual constraints to ensure that customer needs are met effectively.
• Develop low-income policy plan and policies, gain executive management approval, develop associate workplans for other Power business units, begin implementation and piloting of approaches; policy and approach presented to SFPUC Commission
• Researches, analyzes, forecasts, and makes policy recommendations on special projects or highly visible public issues including administrative policies, practices, and procedures; manages implementation of new systems, policies, and procedures.
• Develop standard operating procedures, training programs and materials to implement programs, train staff, and provide customer guidance on policies, program procedures, and compliance issues.

Requirements

• Ability to conduct electric utility service planning and manage professional service contracts related to service offerings
• Three years of supervisory experience
• Knowledge of customer relationship management systems
• Master's Degree with coursework in Critical Thinking, Strategic Design, Business Administration, or a related field
• Ability to monitor and improve operational processes, make recommendations with appropriate justification and develop/implement a plan of action
• Ability to oversee and direct the work of subordinate staff, including leading or coordinating work across groups to resolve issues
• Ability to establish and maintain effective working relationships with departmental staff, representatives of other agencies and the public
• Ability to communicate clearly, concisely and in a well-organized and effective manner, both orally and in writing, including the ability to prepare reports and compliance documentation
• Ability to develop and implement policies, procedures, and trainings
• Knowledge of local, state, and federal laws and regulations related to electric utility operations and service and contract agreements
• Long range operational planning experience in an energy related field
• Administration and/or Development experience with Enterprise Resource Planning or Customer Relationship Management software

Benefits

• ADA Accommodation
• Seniority Credit in Promotional Exams

Training + Development

Interview process

Visa Sponsorship

Security clearance