Description

• Provide exceptional customer service and build great working connections with our residents.
• Request that the prospect fill out an application and make a deposit following the company's policies and Fair Housing regulations.
• Fills out the lease form or agreement and collects the security deposit.
• Identifies potential prospects.
• Process applications for approvals and update the availability report. (For example, a credit check, rental history, and so on.) Submit completed applications for approval to the Property Manager. Follow up with the candidate to provide status.
• Monitoring local market trends and updating property comparable to keep an eye on what our competitors are doing.
• Answers incoming calls and voicemails professionally and promptly.
• Periodically inspects the state of the property and makes arrangements for essential maintenance.
• Interview prospective tenants while adhering to Fair Housing Standards.
• Compiles a list of available rental units.
• Ascertain that the apartment is ready for the resident to move in on the scheduled move-in date.
• Follow up with prospects who did not close and try to close the business. If you are unable to assist a prospect, direct them to a sister community that can satisfy their needs.
• Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms.
• From start to finish, managing the leasing/renewal process.

Requirements

• A high school diploma or its equivalent is preferred.
• It is vital to have a strong customer service orientation and presenting abilities.
• Working experience with MS Office Suite (Word, Excel, PowerPoint).
• Onesite experience a plus.
• Previous leasing experience is a plus, not a requirement.
• 2 years of experience in customer service, hospitality, Conventional or multifamily real estate.

Benefits

• Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
• Employer Matching 401k
• Employee Engagement and Wellness programs.
• Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus.
• The benefits package includes 100 percent employer-paid life and disability insurance.
• Opportunities for Professional Development and Tuition Reimbursement.
• Base Salary + Performance Bonus.
• Company-paid Vacation, Sick, Personal, and Holiday Time.

Training + Development

Interview process

Visa Sponsorship

Security clearance