CSL Case Handler at M Group Water in Buckinghamshire, England, United Kingdom | Kablio

Role

Description

Requirements

contractor relationship

rapport building

complaint handling

detail oriented

pressure management

leakage policies

Are you experienced in a contractor/client relationship?
Do you have the ability to build rapport over the phone and in person?
Do you have knowledge of customer service principles and practices?
Are you passionate about customers and able to turn around their experiences where failures occur?
Have you got proven understanding of Customer Side Leakage Policies & procedures?
Do you have experience of complaint handling?
Do you have great attention to detail and the ability to deliver accurate information?
Are you someone who has strong experience in a customer service environment as well as effective customer service and communication skills?
Can you work effectively under pressure?

Benefits

Reward and recognition scheme
Employee assistance programme
Discretionary bonus scheme
Cycle to work, salary finance and give as you earn schemes
My Rewards portal, access to 1000’s of retail discounts
25 days annual leave plus bank holidays
Recommend a friend - get rewarded for introducing people to us!
Online GP service, 24 hours a day, 365 days a year
Matched or contributory pension scheme
Life assurance
Enhanced maternity, paternity leave and adoption leave

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

successful candidates will undergo 3rd‑party background checks as part of the hiring process
drug and alcohol testing may be required during induction and onboarding

Company

Overview

Specializes in delivering essential water infrastructure services across the UK.
Grown to become a leader in improving water management systems with a focus on comprehensive solutions.
Provides design, installation, maintenance, and repair of water networks.
Services span sectors including utilities, infrastructure, transport, and heavy civil works.
Known for collaboration and delivering complex, impactful projects.
Recognized for expertise in water resources and large-scale infrastructure projects.
Innovative approaches to improving efficiency and sustainability in water management.
Teams have worked on high-profile projects across the UK to modernize critical water infrastructure.

Culture + Values

Environment + Sustainability

42% Target

Emissions Reduction Commitment

Committed to reducing Scope 1 & 2 emissions by 42% by 2030.

50 to 23 tCO₂e/£m

Carbon Intensity Reduction

Carbon intensity reduced from 50 tCO₂e/£m turnover in 2020 to 23 tCO₂e/£m in FY 2024.

54kt to 49.5kt

GHG Emissions Reduction

Absolute GHG emissions cut from 54 kt to 49.5 kt in FY 2024.

90% CO₂ Reduction

HVO Fuel Impact

Switch to HVO fuel reduces CO₂ emissions by 90%, particulates by 85%, and NOₓ by 30%.

Fleet Decarbonisation Strategy: adoption of HVO fuel, electric & hybrid vehicles, route optimization, aiming for 75 charging locations on‑site by 2030
Supply chain carbon intensity target: 52 % reduction by 2030
ISO 14001 and ISO 14064 certified management systems; reporting via SECR, ESOS, TCFD and UN Global Compact
Regional recycling facilities, material reuse programmes, biodiversity net gain on projects

Inclusion & Diversity

11,000+ Colleagues

Across UK & Ireland

The company employs over 11,000 colleagues across the UK and Ireland, supported by initiatives aimed at fostering inclusivity through social recruitment and employee development programs.

Gender pay gap reported in line with UK regulations
Forces-friendly employer status renewed
Apprenticeship programmes actively supported (e.g., restoration projects)
No further DEI data publicly available

Articles

Services

Careers

Case Studies

Company

Overview

Specializes in delivering essential water infrastructure services across the UK.
Grown to become a leader in improving water management systems with a focus on comprehensive solutions.
Provides design, installation, maintenance, and repair of water networks.
Services span sectors including utilities, infrastructure, transport, and heavy civil works.
Known for collaboration and delivering complex, impactful projects.
Recognized for expertise in water resources and large-scale infrastructure projects.
Innovative approaches to improving efficiency and sustainability in water management.
Teams have worked on high-profile projects across the UK to modernize critical water infrastructure.

Culture + Values

Environment + Sustainability

42% Target

Emissions Reduction Commitment

Committed to reducing Scope 1 & 2 emissions by 42% by 2030.

50 to 23 tCO₂e/£m

Carbon Intensity Reduction

Carbon intensity reduced from 50 tCO₂e/£m turnover in 2020 to 23 tCO₂e/£m in FY 2024.

54kt to 49.5kt

GHG Emissions Reduction

Absolute GHG emissions cut from 54 kt to 49.5 kt in FY 2024.

90% CO₂ Reduction

HVO Fuel Impact

Switch to HVO fuel reduces CO₂ emissions by 90%, particulates by 85%, and NOₓ by 30%.

Fleet Decarbonisation Strategy: adoption of HVO fuel, electric & hybrid vehicles, route optimization, aiming for 75 charging locations on‑site by 2030
Supply chain carbon intensity target: 52 % reduction by 2030
ISO 14001 and ISO 14064 certified management systems; reporting via SECR, ESOS, TCFD and UN Global Compact
Regional recycling facilities, material reuse programmes, biodiversity net gain on projects

Inclusion & Diversity

11,000+ Colleagues

Across UK & Ireland

The company employs over 11,000 colleagues across the UK and Ireland, supported by initiatives aimed at fostering inclusivity through social recruitment and employee development programs.

Gender pay gap reported in line with UK regulations
Forces-friendly employer status renewed
Apprenticeship programmes actively supported (e.g., restoration projects)
No further DEI data publicly available

Articles

Services

Careers

Case Studies