Global leader manufacturing acrylic, polycarbonate, ABS and PETG thermoplastic sheets for glazing, lighting, signage.
Frontline IT support, troubleshooting hardware/software, networking & user accounts.
10 days ago ago
Junior (1-3 years)
Full Time
Lancaster, PA
Onsite
Company Size
2,000 Employees
Service Specialisms
Manufacturing
Plastics Fabrication
Design
Engineering
Custom Solutions
Sector Specialisms
Architecture
Art & Design
Lighting
Role
Description
office support
help desk
pc repair
after hours
user setup
tech issues
Assist users with typical Microsoft Office Suite questions
Closely monitor the help desk activity
Repair of PC’s and printers when needed
Support after hours and weekends on a rotational basis
Responsible for new user setup, including physical placement of equipment
Address help desk technical issues such as hardware failures, password issues, connectivity issues
Requirements
hardware troubleshooting
networking
windows
ms office
help desk
associate degree
Ability to cover weekends and after hours on a rotational basis
Excellent customer service skills via telephone calls, messaging, and emails
Hardware troubleshooting skills for PC, Printers, and Peripherals
Ability to travel to other local sites as needed
Understanding of basic computer networking concepts and cabling
Strong communication and documentation skills
Basic understanding of computer networking, cables, and security
Experience working with manufacturing-based systems is a plus
Required to travel to other local sites as needed
Associate degree in a technical discipline or equivalent training/work experience
Broad aptitude in technical troubleshooting
Experience in technical support or help desk roles requiring client support
Windows operating system familiarity & MS Office Suite experience
Benefits
401(k) with Employer Match
Employee Assistance Program
Generous Paid Time Off
Voluntary Insurance Offerings (Life, Pet, Cancer, Hospital, Disability and more)
Escalate help desk tickets that need higher-level support
Tuition Reimbursement
Employee Discount Program
Sign-On Bonus
Medical, Dental, and Vision Insurance on Day One
Paid Holidays
Reassign help desk tickets that belong to other members of the team
Life Insurance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1950
Year Founded
Began as a small manufacturer, eventually expanding into acrylic sheet production.
18 Plants
Global Manufacturing Network
Operates facilities across North America, Europe, Mexico, and more.
2023
Strategic Expansion
Opened a facility in Matamoros and expanded capacity in Zanesville, boosting operations.
$740M
Annual Sales
Demonstrates strong market presence with significant revenue generation.
Pivoted from hula-hoops and flyswatters to acrylic sheet production.
Expanded portfolio to include polycarbonate, ABS, PETG, PVC, HDPE, and PMMA polymers.
Typical projects include glazing panels, safety shields, lighting fixtures, transportation components, signage, and point-of-purchase displays.
Made strategic acquisitions from Covestro and Trinseo to become the only North American producer of extruded, continuous-cast, and cell-cast acrylic.
Culture + Values
putting our people first
striving to treat our employees, customers, community, and world, with kindness, dignity and respect
executive-sponsored ESG core committee with cross-departmental working groups to ensure accountability
continued focus on transparent, data-driven ESG measurement and year-over-year improvement
strong employee participation via allyships, employee resource groups, mentoring programs, and formal training
Environment + Sustainability
50-80% Recycling Rates
Manufacturing Efficiency
Across manufacturing sites, recycling rates consistently achieve between 50-80%.
Over 90% Scrap Recycling
Efficient Resource Use
The recycling program maintains over 90% internal scrap recycling efficiency.
70%+ Waste Reduction
Waste Management Performance
Some manufacturing sites have reduced waste disposal by over 70% compared to previous levels.
75%+ Emissions Reduction
Environmental Impact Mitigation
Water and air emissions have been reduced by more than 75% over the past two decades.
Recyclable & long-lasting products; responsible manufacturing; enabling green innovation
Products made from acrylic, polycarbonate, and other thermoplastics are recyclable; packaging uses cardboard/masking film; designed for long service-life
Usage includes materials for lighter mass-transit vehicles, energy-efficient LED lighting, solar panels, skylights, greenhouses, and sound barriers; used in food-safe sneeze guards and safety/security glazing
Recycling program keeps hundreds of millions of pounds of waste from landfills annually through a three-step process: pre-treat, densify, granulate
IAPD Environmental Excellence Award (Silver) recognition for sustainable practices
Inclusion & Diversity
Expanded community relations, volunteering, and feeding programs as part of the social pillar of ESG.
Internal training programs and mentoring opportunities have been expanded.
Continuous employee engagement through allyships and employee resource groups.
No publicly disclosed gender statistics or specific DEI metrics found.