IT Help Desk Support at Plaskolite in Lancaster, PA | Kablio

Role

Description

office support

help desk

pc repair

after hours

user setup

tech issues

Assist users with typical Microsoft Office Suite questions
Closely monitor the help desk activity
Repair of PC’s and printers when needed
Support after hours and weekends on a rotational basis
Responsible for new user setup, including physical placement of equipment
Address help desk technical issues such as hardware failures, password issues, connectivity issues

Requirements

hardware troubleshooting

networking

windows

ms office

help desk

associate degree

Ability to cover weekends and after hours on a rotational basis
Excellent customer service skills via telephone calls, messaging, and emails
Hardware troubleshooting skills for PC, Printers, and Peripherals
Ability to travel to other local sites as needed
Understanding of basic computer networking concepts and cabling
Strong communication and documentation skills
Basic understanding of computer networking, cables, and security
Experience working with manufacturing-based systems is a plus
Required to travel to other local sites as needed
Associate degree in a technical discipline or equivalent training/work experience
Broad aptitude in technical troubleshooting
Experience in technical support or help desk roles requiring client support
Windows operating system familiarity & MS Office Suite experience

Benefits

401(k) with Employer Match
Employee Assistance Program
Generous Paid Time Off
Voluntary Insurance Offerings (Life, Pet, Cancer, Hospital, Disability and more)
Escalate help desk tickets that need higher-level support
Tuition Reimbursement
Employee Discount Program
Sign-On Bonus
Medical, Dental, and Vision Insurance on Day One
Paid Holidays
Reassign help desk tickets that belong to other members of the team
Life Insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1950

Year Founded

Began as a small manufacturer, eventually expanding into acrylic sheet production.

18 Plants

Global Manufacturing Network

Operates facilities across North America, Europe, Mexico, and more.

2023

Strategic Expansion

Opened a facility in Matamoros and expanded capacity in Zanesville, boosting operations.

$740M

Annual Sales

Demonstrates strong market presence with significant revenue generation.

Pivoted from hula-hoops and flyswatters to acrylic sheet production.
Expanded portfolio to include polycarbonate, ABS, PETG, PVC, HDPE, and PMMA polymers.
Typical projects include glazing panels, safety shields, lighting fixtures, transportation components, signage, and point-of-purchase displays.
Made strategic acquisitions from Covestro and Trinseo to become the only North American producer of extruded, continuous-cast, and cell-cast acrylic.

Culture + Values

putting our people first
striving to treat our employees, customers, community, and world, with kindness, dignity and respect
executive-sponsored ESG core committee with cross-departmental working groups to ensure accountability
continued focus on transparent, data-driven ESG measurement and year-over-year improvement
strong employee participation via allyships, employee resource groups, mentoring programs, and formal training

Environment + Sustainability

50-80% Recycling Rates

Manufacturing Efficiency

Across manufacturing sites, recycling rates consistently achieve between 50-80%.

Over 90% Scrap Recycling

Efficient Resource Use

The recycling program maintains over 90% internal scrap recycling efficiency.

70%+ Waste Reduction

Waste Management Performance

Some manufacturing sites have reduced waste disposal by over 70% compared to previous levels.

75%+ Emissions Reduction

Environmental Impact Mitigation

Water and air emissions have been reduced by more than 75% over the past two decades.

Recyclable & long-lasting products; responsible manufacturing; enabling green innovation
Products made from acrylic, polycarbonate, and other thermoplastics are recyclable; packaging uses cardboard/masking film; designed for long service-life
Usage includes materials for lighter mass-transit vehicles, energy-efficient LED lighting, solar panels, skylights, greenhouses, and sound barriers; used in food-safe sneeze guards and safety/security glazing
Recycling program keeps hundreds of millions of pounds of waste from landfills annually through a three-step process: pre-treat, densify, granulate
IAPD Environmental Excellence Award (Silver) recognition for sustainable practices

Inclusion & Diversity

Expanded community relations, volunteering, and feeding programs as part of the social pillar of ESG.
Internal training programs and mentoring opportunities have been expanded.
Continuous employee engagement through allyships and employee resource groups.
No publicly disclosed gender statistics or specific DEI metrics found.

Articles

Careers at Plaskolite

About Us

Company

Overview

1950

Year Founded

Began as a small manufacturer, eventually expanding into acrylic sheet production.

18 Plants

Global Manufacturing Network

Operates facilities across North America, Europe, Mexico, and more.

2023

Strategic Expansion

Opened a facility in Matamoros and expanded capacity in Zanesville, boosting operations.

$740M

Annual Sales

Demonstrates strong market presence with significant revenue generation.

Pivoted from hula-hoops and flyswatters to acrylic sheet production.
Expanded portfolio to include polycarbonate, ABS, PETG, PVC, HDPE, and PMMA polymers.
Typical projects include glazing panels, safety shields, lighting fixtures, transportation components, signage, and point-of-purchase displays.
Made strategic acquisitions from Covestro and Trinseo to become the only North American producer of extruded, continuous-cast, and cell-cast acrylic.

Culture + Values

putting our people first
striving to treat our employees, customers, community, and world, with kindness, dignity and respect
executive-sponsored ESG core committee with cross-departmental working groups to ensure accountability
continued focus on transparent, data-driven ESG measurement and year-over-year improvement
strong employee participation via allyships, employee resource groups, mentoring programs, and formal training

Environment + Sustainability

50-80% Recycling Rates

Manufacturing Efficiency

Across manufacturing sites, recycling rates consistently achieve between 50-80%.

Over 90% Scrap Recycling

Efficient Resource Use

The recycling program maintains over 90% internal scrap recycling efficiency.

70%+ Waste Reduction

Waste Management Performance

Some manufacturing sites have reduced waste disposal by over 70% compared to previous levels.

75%+ Emissions Reduction

Environmental Impact Mitigation

Water and air emissions have been reduced by more than 75% over the past two decades.

Recyclable & long-lasting products; responsible manufacturing; enabling green innovation
Products made from acrylic, polycarbonate, and other thermoplastics are recyclable; packaging uses cardboard/masking film; designed for long service-life
Usage includes materials for lighter mass-transit vehicles, energy-efficient LED lighting, solar panels, skylights, greenhouses, and sound barriers; used in food-safe sneeze guards and safety/security glazing
Recycling program keeps hundreds of millions of pounds of waste from landfills annually through a three-step process: pre-treat, densify, granulate
IAPD Environmental Excellence Award (Silver) recognition for sustainable practices

Inclusion & Diversity

Expanded community relations, volunteering, and feeding programs as part of the social pillar of ESG.
Internal training programs and mentoring opportunities have been expanded.
Continuous employee engagement through allyships and employee resource groups.
No publicly disclosed gender statistics or specific DEI metrics found.

Articles

Careers at Plaskolite

About Us