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Resident Manager- National City, 91950
Telacu Residential Management, Inc.
Resident Manager responsible for operations of an affordable housing community, enforcing rental policies, processing applicants, maintaining tenant relations, and ensuring compliance with regulations and company guidelines.
14d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Los Angeles, CA
Onsite
Company Size
100 Employees
Service Specialisms
Senior Citizen & Multi‑Family Housing Leasing & Management
Property Management
Real Estate Management
Affordable Housing
Maintenance & Security Services
Social Service Coordination
Emergency After‑Hours Support
Tenant Relations
Sector Specialisms
Residential
Affordable Housing
Elderly Housing
Disabled Housing
Low Income Housing
Multifamily Housing
Subsidized Housing
Senior Citizens Housing
Role
What you would be doing
policy enforcement
occupancy reporting
tenant selection
tenant files
budget assistance
unit inspections
- Enforces rental policies as specified in the approved management plan.
- Completes and submits monthly occupancy and accounting reports. Submits timely month end reports and other reports as required by management and as outlined in the OPPM.
- Develops and maintains good tenant relations; adheres to all applicable Fair Housing laws.
- Processes applicants and leases units by following the guidelines of the Tenant Selection Plan.
- Give and receive instructions in a professional manner.
- Follows verification procedures established by the HUD Handbook and Management Policies.
- Ensures all recertification notices are prepared and distributed according to timeline specified by management. Ensures successful completion of 100% of all annual recertifications by project due date as specified in the OPPM.
- Maintains accurate tenant files in compliance with established management procedures and HUD regulations. Keeps tenant files and office files organized, properly maintained and secured.
- Follows company guidelines related to the use of petty cash and monthly reconciliations.
- Works collaboratively with the FOM to ensure the community is operating within approved budget.
- Establishes a positive, productive and professional relationship with the onsite and supervisory team.
- Works with onsite team to keep the average number of calendar days for re-renting a vacant unit less than or equal to 5 days.
- Ensures 100% completion of semi-annual unit inspections as required by management and works with the onsite team to correct unit deficiencies following the procedures outlined in the Operational Policies and Procedures Manual (OPPM).
- Develops and maintains excellent rapport with local government agencies and other local agencies (i.e. fire department, police department, senior centers).
What you bring
bilingual
professional demeanour
microsoft office suite
high school diploma
onesite
yardi
- Preferred bilingual and fluent in the language of the community in which they will serve (written and oral).
- Professional demeanor in handling resident and employee relations.
- Must have foundational computer skills including: Microsoft Office Suite (Outlook email, Word, and calendaring) and the Internet
- High School diploma or GED equivalent required.
- Ability to exercise discretion and confidentiality in relation to managing the community.
- Onesite and Yardi experience, preferred
- (Level 2; Proficient) (OneSite) user CashPro experience, preferred
- Two years managing assisted housing for elderly and/or physically challenged developments under the HUD Section 202/8, 202 or 811 Program preferred.
- Must possess excellent interpersonal skills and have a genuine interest in people.
- Must be highly organized and able to make quick but reasonable decisions.
- Dental coverage options: Dental HMO (DMO) and PPO
- Colonial Voluntary Supplemental Insurance Options
- 401(k) Retirement Plan with generous employer match
- Company Paid Employee Assistance Program (EAP)
- Company Paid Basic Life / AD&D Insurance
- Company Paid Long-term Disability
- Education Reimbursement
- Vision PPO insurance option
- Medical health coverage options: Limited HMO, Full HMO and POS
- Paid Time Off for Vacation, Sick and Holidays
- Voluntary Supplemental Basic Life / AD&D Insurance
- Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- occasional background checks for fair housing laws adherence and criminal history checks for employee
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Company
Overview
Since 1986
Years in Affordable Housing
The company has been dedicated to developing and managing affordable housing communities for over three decades, establishing a long-standing reputation in the industry.
- Focus on creating sustainable, community-driven housing.
- Developed and managed thousands of residential units.
- Partners with public and private entities to revitalize neighborhoods.
- Specializes in mixed-income and affordable housing.
- Offers both development and property management services.
- Typical projects include large-scale residential communities and urban revitalization efforts.
- Portfolio spans across California, emphasizing well-maintained environments.
- Committed to enhancing resident quality of life through upkeep, services, and community engagement.
- Serves as a trusted support system in residents' homes, prioritizing their needs.
- Committed to empowering, advancing, and enabling self-sufficiency for all.
- Delivers highest standards in maintenance, security, and social services for residents.
- Dedicated to managing HUD Section 202 housing for low-income elderly and disabled individuals.
- Values strong communication, listening, and interpersonal skills, with a focus on people.
- Operates with organization, integrity, respect, and responsibility in dealings with residents and staff.
92% Expense Ratio
Program Fund Utilization
The majority of program funds are allocated towards housing services and operations, ensuring resources are effectively utilized for community support.
5-Day Turnaround
Vacant Unit Management
Efficient re-renting processes minimize operational costs by quickly transitioning vacant units to new tenants.
- No publicly stated net-zero target available.
- Operates properties under HUD guidelines, requiring efficient maintenance, semi-annual inspections and timely corrections of deficiencies.
178 employees
Served low-income elderly and disabled
The company employs team members dedicated to serving low-income elderly and disabled populations.
- Affirms equal-opportunity employment without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other protected categories.
- Requires all team members to be vaccinated for COVID-19, with medical or religious exemptions permitted.
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