General Maintenance Operative

As a General Maintenance Operative at Smart Managed Solutions, you will play a crucial role in ensuring facilities operate smoothly and exceed service level expectations. You will perform routine maintenance tasks and respond to reactive repairs, including painting, decorating, minor plumbing and various DIY projects to maintain a high standard of facility appearance and functionality. Your responsibilities also encompass safe handling and storage of equipment and stock, as well as efficient lamp replacement and lighting maintenance.

Working closely with the engineering team, you will ensure all planned and reactive activities meet rigorous service standards and customer satisfaction. Keeping meticulous maintenance records and fostering positive relationships with colleagues and clients are integral to your role. Upholding a safe, healthy work environment and complying with company and client policies demonstrate your commitment to operational excellence and exemplary customer service.

• Ensure effective lamping replacement is undertaken for all bulbs and tubes, and cleaning of lighting diffusers
• Ensure a professional image of Smart Managed Solutions and the client is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted always
• Ensure that all reactive tasks logged are carried out to meet and exceed expectations and agreed service level agreements
• Undertake carpentry, painting, decorating, and a full range of DIY tasks to ensure the meeting of service levels and to maintain an attractive decorative environment
• To develop a good working relationship with all members of Smart Managed Solutions staff and clients staff
• Ensure that routine maintenance tasks are carried out to meet and exceed expectations, and agreed service level agreements
• Assist the Smart Managed Solutions engineering team to ensure that all planned and reactive engineering activities meet and exceed both service levels and customer expectations
• Ensure the provision of a safe & healthy working environment is met, and ensure compliance with all company and client policies and procedures, as well as client site policies, procedures and working arrangements, as required
• Ensure the loading and unloading of stock, and appropriate and safe storage of relevant equipment, spares and deliveries
• Ensure that all tasks are maintained through a commitment to personal development and life-long learning
• Ensure that comprehensive maintenance records are kept

• Formally trained in an engineering discipline to City and Guilds or the equivalent NVQ Level 1 and Building Services Maintenance (desirable)

Benefits: Birthday off, 25 days holiday entitlement + Bank Holidays, Life Assurance, 3 days fully paid volunteering days

We are proud to be an employer that values your growth and work-life balance. We offer comprehensive training opportunities and clear progression routes to help you build a rewarding career. We are one of the few facilities companies that understand people are at the core of every organisation and are the most important investment we will ever make. Even as technology advances and buildings change, it is our leadership and personal contributions of Smart individuals that ultimately set us apart from competitors.

• Workplace Pension
• Volunteering Days
• Career Progression
• Mandatory Leave on your Birthday
• Employee Assistance Programme