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Technical Support Specialist
Uponor
Office-based technical support for plumbing/heating systems, assisting customers and installers.
10d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Watford, England, United Kingdom
Field
Company Size
4,000 Employees
Service Specialisms
Commercial Mechanical Systems
Commercial Plumbing Systems
Construction Services (Design)
Kitting Services
Residential Plumbing Systems
Technical Questions
Warranty Information
LiveChat Technical & Design Services
Sector Specialisms
Residential
Commercial
Industrial
Marine
Role
What you would be doing
technical support
site reporting
installation support
software guidance
product monitoring
customer service
- To keep up to date with all Company developments and initiatives
- Provide office based technical support (telephone, email etc.) to homeowners, merchants, installers, specifiers to assist in the installation, selection and repair of Uponor systems
- To always comply with the Company’s values when dealing with suppliers, customers and other members of staff
- Provide site reports for every site visit
- Work with the Applications team to provide accurate investigation reports where necessary
- Active technical support for sales and marketing teams
- Work with installers to resolve system performance, installation issues and/or product failures this may involve visiting site on an adhoc basis, completing reports for site visits on solutions provided
- Guide users in the use of various software applications
- Monitor product installation issues/ product failure issues and provide feedback of repeat areas for attention
- Support the return of faulty goods to the manufacturer for further investigation
- Provide feedback of site issues and product/ literature improvements to the Applications and Design teams to facilitate continuous improvement
- Stay up to date with latest product ranges and updates within the industry movements
- Respond to customer enquiries via phone, email – providing them with timely and accurate resolutions
- To undergo designated training sessions as necessary, which may be out of normal working hours and/or at other establishments, as may be required
- To always comply with the Health and Safety at Work Act as outlined in GF’s Health and Safety Policy
What you bring
nvq
plumbing
heating
problem solving
communication
self‑starter
- Familiarity with modern construction practices, ideally within building services
- Capable of handling multiple tasks to strict deadlines
- Qualified to NVQ or higher in a Plumbing/Engineering subject (desirable not essential)
- Strong administrative and organisational abilities
- Willingness to occasionally visit customer sites as needed if needed to
- Adaptable, proactive, and committed to continuous learning
- Confident communicator, able to explain technical information clearly to both technical and non-technical customers
- Technical understanding of plumbing and heating systems, with hands-on experience in installation, maintenance, or repair
- Excellent problem-solving skills with the ability to troubleshoot technical issues efficiently
- Energetic self-starter who can work unsupervised within a team environment and take responsibility for a wide range of tasks
- Able to work accurately and efficiently under pressure
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- no sponsorship; applicants must be uk citizen or have a valid visa.
Information not given or found
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Company
Overview
1918
Year Established
The company was founded in 1918, marking over a century of experience in water management and indoor climate solutions.
- A global leader in providing innovative water management and indoor climate solutions.
- Specializes in delivering smart solutions for plumbing, heating, cooling, and infrastructure projects worldwide.
- A trusted partner for residential, commercial, and industrial projects.
- Renowned for cutting-edge technologies and sustainable products designed to improve comfort and efficiency in buildings.
- Known for pioneering integrated systems that support water distribution, energy management, and efficient heating/cooling.
- Products play a crucial role in modernizing buildings and enhancing infrastructure in both new constructions and renovations.
- Operates across numerous markets, including Europe, North America, and beyond, shaping the future of urban development.
- Focuses on high-quality, durable products and systems that help reduce environmental footprints.
- Connect – Inclusive, Transparent, Collaborative
- Build – Accountable, Committed, Learners
- Inspire – Creative, Respectful, Flexible
- We collaborate in a friendly way with our customers and colleagues
- We are accountable for achieving results
- We trust and respect each other
- We are passionate and committed; colleagues feel more like family
- Performance‑driven: speed, excellence, drive, ownership, focus
100% Green Electricity
by 2027
Target to achieve 100% certified green electricity across operations.
98% Emission Reduction
Carbon-Neutral Factory
First carbon-neutral factory since Dec 4, 2023, with 98% emission reduction.
2040 Net-Zero Target
Across Entire Value Chain
Ambitious goal to achieve net-zero across all business operations by 2040.
Science-Based Targets
Verified Net-Zero Goals
Targets approved by the Science-Based Targets Initiative in April 2023.
- Reduce Scope 1&2 emissions by 75% and Scope 3 by 20% by 2027 vs 2019 baseline
- 98% of electricity from renewable sources
- 15% decrease in energy intensity by 2027 vs 2019
- 10% decrease in water intensity by 2027 vs 2019
- Target 100% recycled waste by 2027 (currently 83% recycled)
40% Women and Men
Leadership Diversity Target
The company aims to achieve a balanced representation of women and men in its top management positions.
- Diverse workforce seen as innovation asset; equal-opportunity employment regardless of gender, religion, nationality, etc.
- Membership of Charta der Vielfalt; diversity metrics tracked at group, segment, country level (service-year, age, gender distribution)
- Annual monitoring: Executive Committee reviews diversity status; Board sets diversity objectives
- Equal, value-based recruitment and promotion; flexibility and remote work support role access
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