Estates Manager - Occupier Services - Leeds

The Estate Manager plays a dynamic and visionary role within the property management team, working collaboratively to create a vibrant, forward-thinking, and engaging estate. This is a unique opportunity to shape an exciting destination, with a strong focus on customer experience, community engagement, modern amenities, and integrated technology. The Estate Manager will be responsible for delivering high-quality facilities management services within a well-managed and service-focused environment. This includes ensuring full compliance with all statutory, contractual, and company regulations and procedures. The Estate Manager will consistently uphold exemplary standards of customer service for clients, occupiers, and visitors to the site. A key focus will be on building a strong team culture, promoting staff wellbeing, and maintaining positive relationships with stakeholders and the wider community.

• Re-tendering service contracts to ensure exacting standards and value for money.
• You actively look for best practice ways of working, encouraging team interactions with clients, customers, guests, and stakeholders.
• Responsible for actively managing all Health & Safety matters relating to the estate, ensuring the highest levels of compliance and legal requirements are achieved creating a safe working environment for all building users
• Procuring and proactively managing all planned, proactive, and reactive estate operations, in person or via online systems where appropriate, personally ensuring these are provided the highest levels of service and appropriate evidence is recorded on site and using online systems.
• You can tailor your message to different stakeholders to ensure that the correct message is received.
• Assisting with the setting, managing, monitoring, and achieving of service charge budget targets.
• Daily walk arounds and inspections as appropriate, personally engaging with the customers.
• You will communicate to provide required information as well as offer prompt resolutions.
• Responsible for the day-to-day operations on the estate.
• To understand client requirements and provide solutions to meet and exceed needs and contribute to customer objectives.
• You are the ‘go to’ person in your area of expertise/specialty for questions from your colleagues, clients, and customers.
• Setting ESG targets geared towards transforming the estate into a community hub for sound environmental performance and wellbeing.
• You actively listen and interpret key information from and to clients, customers, colleagues, and service partners.
• Lead by example and inspire wider onsite teams.
• You identify new initiatives for enhancing customer and estate experiences.
• To continuously review and introduce best practice.

Commercial Awareness & Value Add

Innovative Thinking & Agility

• You possess in-depth H&S and compliance experience, estate management, onsite service partner liaison & performance management.
• You are confidently able to design the onsite succession plan.
• You have excellent knowledge of HVAC systems, controls and management.
• You are solutions focused, advising colleagues and stakeholders with solutions, not problems.
• You display creative and innovative thinking to deliver best in class.
• You possess commercial awareness and awareness of latest customer experience and health and safety market trends.
• Excellent knowledge of MS Outlook, Word, Excel, and PowerPoint.
• You manage and exceed expectations by prioritizing tasks.
• You have experience with or are willing to learn CAFM reporting systems such as eLogbooks, Meridian, TRAMPS and RiskWise.