Rdo Equipment Co.
Sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment.
Maintain service dept reports, process work orders and warranty claims, ensure accurate billing.
3 days ago
$20 - $28
Junior (1-3 years)
Full Time
Chandler, AZ
Field
Company Size
2,700 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Design
Sector Specialisms
Agriculture
Construction
Environmental
Irrigation
Positioning
Surveying
Role
Description
warranty claims
customer profiles
technical knowledge
record maintenance
safety compliance
team communication
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Maintain service department files and records.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
- Update customer profiles using equipment, hours, or other information from the customer work orders.
- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
- Handle warranty claims, including computation of charges, submission and follow-up.
- Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
Requirements
computer skills
service process
mechanical knowledge
communication
customer service
organizational
- Strong computer skills
- Knowledge of service process and procedures
- General understanding of mechanical/technical terms preferred
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
- Excellent oral and written communication skills
- Strong customer service skills
- Strong organizational skills
Benefits
- Comprehensive benefits package
- Eligible for profit sharing which is based on department profitability and individual performance
- Training and development, as well as opportunities to grow within the organization
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
- no sponsorship; must have valid work authorization.
Security clearance
Information not given or found
Company
Overview
Founded in 1968
Year Established
The company was established in 1968 by potato farmer Ronald D. Offutt.
80+ Locations
Across the U.S. and Globally
It supports global infrastructure and food-production projects.
$10,000 Start
Initial Financing
Financed through farmland sales and a loan.
Late 1990s Expansion
Diversified Equipment Ecosystem
Expanded into trucks, material-handling and equipment financing.
- They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology.
- Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support.
- They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites.
- Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.
Culture + Values
- Successful because of its people, each employee brings unique strengths, working collaboratively and creatively to solve customers’ problems.
- Customer relationships extend beyond product sales, with customers at the heart of all business decisions to help them grow their businesses.
- Team members seize opportunities to grow, improve, and overcome challenges, both in customer relationships and business practices.
- Committed to integrity, the team follows through on every promise to customers and each other, doing what is right.
- Success is driven by a competitive spirit, ensuring customer success without compromising ethics or integrity.
Environment + Sustainability
LEED certified 2015
Sustainability Milestone
Achieved LEED certification, highlighting sustainable construction and operation practices.
50% water use reduction
Efficient Landscaping
Water-efficient landscaping reduced water consumption by 50%, promoting environmental conservation.
- McKinney facility uses low-emitting paints, coatings, and adhesives to improve indoor air quality and follows a green-cleaning policy with environmentally friendly products.
- RDO has invested time and resources into sustainable building practices as evidenced by its LEED-certified facilities.