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Customer Services Management Leader for PV and BESS
Ge Vernova
Lead solar/BESS fleet management post‑COD, overseeing service, warranty & customer satisfaction.
6d ago
$114,100 - $152,200
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
New York, United States
Hybrid
Company Size
76,800 Employees
Service Specialisms
Energy Services
Digital Solutions
Sustainability
Smart Grid Technologies
Consulting
Sector Specialisms
Power
Gas Power
Steam Power
Nuclear
Hydro Power
Wind
Onshore Wind
Offshore Wind
Role
What you would be doing
order management
issue resolution
fleet management
warranty management
customer accounts
performance metrics
- Protect GE’s reputation and technology in the market place.
- Drive customer satisfaction trough effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality and delivery.
- Manage multiple customer accounts Post-COD including Mid/Upper level customer representatives.
- Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics.
- Focus on driving key performance metrics for the SSS fleet to acceptable ranges for all customers.
- Oversee resolution of critical technical issues for multiple customers by working with GE’s engineering organization.
- Set team priorities based on business level priorities directed by leadership.
- Collaborate with internal GE functions and business entities to manage service orders and activities.
- Meet GE business expectations by managing orders plans, safety, quality, schedule, cost, margin, cash flow, and risks. Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE.
- Oversee critical customers warranty obligations, spare parts and services orders.
- Lead fleet management team on critical issues and work with NAM resource leader to ensure effective strategy on resources for warranty/service in NAM.
What you bring
six sigma
solar/bess
customer management
leadership
bachelor's
fluent english
- Strong interpersonal and influence skills
- Minimum 3 years of customer management experience (GE experience preferred)
- Prior Six Sigma Quality lean experience
- Position is a work from home and based in US, with preference for Pittsburgh, PN, Houston, TX, or NY and up to 30% travel is required
- Fluent in the English language; oral and written, technical and commercial
- Strong fundamental working knowledge GE Solar/BESS product sales, manufacturing, testing, and service processes
- Solar power plant/BESS Power Plant sales, design, procurement, construction, operations, maintenance, and/or service experience
- Proven track record of leading multi-cultural teams
- Minimum Bachelor's degree (Engineering preferred) OR minimum of 5 years of field service experience
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- offer conditioned on successful drug screening
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Company
Overview
April 2024
Founded
The company emerged from the spin-off of GE's energy units in April 2024.
>$10B Quarterly Revenue
Revenue Growth
Achieves over $10 billion in quarterly revenue, driven by demand for power infrastructure and digital solutions.
$3B
Wind Turbine Backlog
Maintains a significant backlog in wind turbine orders, reflecting strong market demand.
25%
Global Electricity Supply
Contributes to generating 25% of the world’s electricity through its installed turbines and grids.
- Traces roots back to Edison and Alstom, merging power, renewable, digital & financial wings.
- Headquartered in Cambridge, MA, crafts large-scale gas turbines, SMRs, wind turbines, hydro and grid tech to fuel economies.
- On the nuclear front, advancing small modular reactors (like BWRX‑300) in partnership with utilities and supporting semiconductor projects.
- Wind prowess spans onshore, offshore and blade making—with key sites like Dogger Bank offshore and blade plants in Spain.
- Electrification arm tackles grid stability: HVDC, transformers, storage, conversion, plus GridOS software powering smarter infrastructure.
- Weaves finance and consulting through energy-infrastructure investments, funding solar farms to pipelines via GE Energy Financial Services.
- Relentlessly focused on advancing the world’s transition to cleaner, more sustainable energy.
- Believes in working with customers, partners, and communities to create innovative energy solutions that make a meaningful difference.
- Prioritizes excellence, integrity, and accountability in everything they do.
- Committed to driving real change through technology and partnerships that will transform the global energy landscape.
2050 target
Net zero commitment
Committed to achieving net zero carbon emissions by 2050.
- Focused on reducing emissions through advanced energy technologies.
- Maximizing use of renewable energy sources and leveraging digital solutions for energy efficiency.
- Solutions aim to decarbonize industries and help customers meet their sustainability goals.
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