A global retail design agency creating immersive brand experiences through store design, rollouts & visual merchandising.
Drive service mushrooming—ensure 50% of total service offerings are adopted within accounts by the 1st year of engagement.
Track account profitability and ensure alignment with organizational growth goals.
Co-create proactive pitch strategies and lead client presentations to strengthen brand visibility and recall.
Act as the Voice of the Customer internally, ensuring cross-departmental alignment to client needs and expectations.
Utilize industry insights, research, PR engagements, and networking to uncover business opportunities aligned with D’Art’s design and execution capabilities.
Build and maintain trust-based relationships with clients, OEMs, and channel partners to strengthen D’Art’s positioning as a strategic partner, not just a vendor.
Identify new verticals, divisions, and geographies within existing and new client organizations to drive incremental revenue.
Ensure post-meeting actions are executed within 7 days to progress opportunities to closure.
Build a predictable farming model for existing clients to ensure repeat and cross-category business inflow.
Drive the entire opportunity lifecycle: from understanding client briefs to design articulation and delivering final business presentations.
Lead CX improvement initiatives—capture client feedback, testimonials, and referrals for continuous improvement.
Formulate and execute Key Account Plans (KAP) for long-term retention, mapping growth potential and engagement strategy.
To lead business acquisition and client engagement through a 360° approach—LAND, EXPAND, and SUSTAIN—ensuring strategic growth, relationship maturity, and long-term account profitability. The role demands a blend of sales acumen, relationship intelligence, and a deep understanding of design-led business solutions.
Collaborate with internal teams to design account expansion blueprints and unlock new CAPEX opportunities.
Ensure minimum 3-year sustenance of every newly acquired business vertical or line.
Identify and escalate red flags or client dissatisfaction triggers proactively to protect account stability.
Conduct internal alignment meetings to ensure delivery teams are briefed and mobilized for execution readiness.
Collaborate with Operations, Design, and Marketing Strategy teams to shape proposals and ensure successful project kick-off post PO stage.
Lead RFQ/RFP management, proposal submissions, and commercial negotiations with support from internal stakeholders.
Coordinate pre-visit research and proposal preparation, ensuring each client interaction is purpose-driven and value-adding.
Conduct strategic client visits across geographies to strengthen engagement, uncover latent opportunities, and convert qualified leads.
Maintain a strong pipeline conversion ratio, ensuring monthly and quarterly revenue targets are met.
Measure and report Customer Satisfaction Index (CSI) on a quarterly basis using structured feedback data.
Resilient, persuasive, and adaptive communicator.
Strong Business Development and Consultative Selling capabilities.
Strong negotiation, presentation, and interpersonal communication skills.
Excellent listener with problem-solving instincts.
Analytical and forward-looking approach to pipeline forecasting and revenue planning.
High accountability and entrepreneurial ownership.
Strategic and Relationship-driven mindset.
Bachelor’s degree in Business Administration / Marketing / Design Management.
Required Experience: 4-6 Years
Deep understanding of Retail, Design, and Brand Experience domains.
MBA or PG in Marketing, Retail, or Strategic Management preferred.
Strategic thinking with the ability to translate insights into revenue outcomes.
Exceptional Stakeholder Management and cross-functional leadership.
1. LAND – Opportunity Closure (Business Incoming)