Service Scheduling Coordinator

Description

• Effective Triage - Evaluate and prioritize work and service requests continually and communicate with techs to provide necessary information for each dispatch
• New Construction - Engineering, fabrication, and installation of mechanical systems for new projects, following lean construction practices.
• Clear communication and partnership - Keep your technician team and peers aligned by communicating proactively, prioritizing tasks effectively, and driving work across the finish line
• Organizational follow through - Monitor backlog of maintenance and incomplete work in progress, maintain records and information of all requests and dispatches, and be a good team player
• Special Projects - Retrofits and mechanical repairs for existing buildings to create new efficiencies.
• Service - Scheduled preventive maintenance ensuring tenant comfort and 24/7 emergency response.
• Building Performance - Control systems, fault detection, energy services, and remote monitoring.

Requirements

• Sound judgment and critical thinking skills
• Ability to prioritize calls according to urgency and importance while keeping stakeholders informed of schedule changes and answering queries
• A track record of delivering excellent customer service even while under pressure
• Knowledge of HVAC systems is nice but not required!
• Excellent in fast-paced, deadline-driven environments with strong client-facing and teamwork skills
• Solid organizational skills, including multitasking and time-management
• You are empowering yourself to learn how to do something. If you need a ton of handholding or a micro-manager boss, this is not the place for you
• Extensive experience with office software, including MS Word, Excel, and Outlook

Benefits

• Employee Assistance Program (EAP).
• Disability income protection, including short-term and long-term disability.
• Paid time off (vacation, sick leave, and holidays).
• Medical, dental, and vision insurance for employees (coverage available for dependents with shared premium).
• Having fun in an environment high on transparency, open to innovative new approaches with a supportive family feel
• 401(k) retirement plan with company matching.
• Employee and dependent life insurance.
• Wellness Program.

Training + Development

Interview process

Visa Sponsorship

Security clearance