Scheme and Relief Scheme Manager

• Assist customers to claim Housing Benefit and other welfare benefits, to ensure rent arrears are reduced and rent is paid regularly and on time.
• Working in collaboration with third party onsite care providers.
• Supporting colleagues and managing cover at Extra Care Schemes.
• Responsible for customer engagement and consultation, facilitate customers’ aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all.
• Partnership Working - Liaising with care providers, GPs, social services, families – keeping it all joined up.
• Health & Safety and Fire Checks - Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary.
• Effective management of the building and estate to ensure effective health and safety management, security and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this.
• To manage low level ASB cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting ASB.
• KPI’s – Completing KPI’s returns as outlined in Support Contract set by Local Authority.
• Safeguarding - You’ll know what to look for and take swift, appropriate action when needed, and you will be responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services’ where appropriate.
• Effectively manage the termination of tenancies and associated liaison with the voids, lettings team and contractors.

Type: Permanent, Full time (35 hours per week, 9-5 Mon-Fri)

Driving licence and access to car essential.

DBS Level: Enhanced

• Confidence with health and safety basics
• Intermediate MS Office skills and willingness to learn new systems
• Knowledge of welfare benefits like Housing Benefit or UC
• Experience in a customer-facing role within care and/or support
• Proven experience of working with vulnerable people and community groups
• Health & Safety qualification
• Sound working knowledge of safeguarding legislation and best practice frameworks.

We offer a wide range of staff benefits. For this role, these include

Scheme Manager & Relief Scheme Manager - Extra Care/Sheltered Schemes (Retirement Living)

Location: Viscount Court, Windsor – 25 hours + 10 hours Relief in our Sheltered and Extra Care Schemes (7 in total) across Reading, Newbury and Thatcham area. (Mileage paid)

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria.

Salary: £25,526 to £26,500 per annum

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

• Flexible working
• Up to 8% contributory pension
• Level 3 in Housing or Supported Housing
• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Being the ‘go-to’ – You’ll be the first port of call for residents, families, and professionals alike.