Leasing Specialist

Description

• Effectively identifies and resolves resident concerns, from maintenance issues to service inquiries, with a solution-oriented approach. Communicates clearly, follows up promptly, and ensures issues are fully resolved, contributing to positive resident experiences and retention.
• Conduct tours scheduled in person tours with prospective residents who arrive at the property and perform warm hand off for scheduled tours. Keep Funnel/Outlook calendar updated so tours can be scheduled appropriately.

Requirements

• Exhibits strong proficiency in utilizing property management software, digital marketing tools, and leasing platforms to track leads, manage applications, and maintain accurate records. Consistently leverages technology to enhance workflow efficiency, monitor occupancy trends, and support marketing strategies, ensuring optimal community visibility and operational success.
• Consistently seeks opportunities to enhance resident satisfaction and community involvement by planning and facilitating resident events, coordinating outreach programs, and staying aware of resident needs and preferences. Demonstrates initiative in fostering a welcoming and engaged community.
• Demonstrate exceptional ability to build rapport with prospective and current residents through clear, professional, and timely communication. Effectively addresses resident concerns, provides accurate information about policies, and ensures a seamless transition from inquiry to move-in, contributing to high resident satisfaction and positive NPS scores.
• Ability to communicate effectively over writing, phone, and computer mediums.
• Use of technology including computer software and iPad.
• High School diploma or GED required.
• If minimum qualifications are met during resume screening the Wonderlic pre-employment assessment is required. The assessment will arrive in the email inbox that you provided.
• 2+ years of customer service experience preferred.
• 1+ years of sales experience preferred.
• Pass criminal background screening prior to employment.
• A driver's license is required.

Benefits

• Based on position, annual or quarterly bonuses are awarded based on performance and KPIs.
• A generous PTO policy.
• Tenure-based Anniversary Recess.
• Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
• 4% company match for your 401k.
• Avanti Advisors Program to help new hires with onboarding.
• Continuing education and tuition reimbursement.
• Avanti Cares Program that helps employees in financial need.
• Avanti Shares equivalent program for hourly employees where a portion of the company’s transactional profits are awarded to you. The longer you stay, the higher your return.
• Up to 40% apartment discount.

Training + Development

Interview process

Visa Sponsorship

Security clearance