Identify recurring themes in negative reviews and partner with the operator to implement corrective action plans that address root causes and improve resident satisfaction
Partner with Asset Management and internal stakeholders to assist in the development of a business intelligence (BI) system, including defining data logic, measurement standards, and performance thresholds to ensure accurate and actionable reporting across the portfolio
Ensure capital projects are completed timely and has multiple bids
Identify safety hazards and deferred maintenance concerns
Verify completion of life-safety and preventative maintenance schedules
Verify no outstanding maintenance or presentation issues
Benchmark portfolio and industry performance to identify gaps; partner with onsite teams and Asset Management to provide targeted improvement plans. Review qualifications standards and approval process to ensure consistency and efficiency
Collaborate with the operator to develop reputation-improvement strategies tied to maintenance responsiveness, communication, service recovery, and resident retention initiatives
Review and test all marketing (including property website) materials for accuracy and brand alignment
Manage and conduct secret-shop inquiries to validate follow-up effectiveness. Review shop scores and develop and implement improvement plans for communities that did not pass
Review response quality and timeliness on resident and prospect reviews and provide guidance to the operator to ensure responses are professional, consistent, and brand aligned
Review maintenance pipeline for prioritization and SLA compliance
Analyze marketing spend versus performance metrics and recommend optimizations. Review leasing calls and communication to improve conversion
Develop KPIs across all functions including sales, collections, maintenance, and financial reporting
Track reputation performance against internal and industry benchmarks; highlight risk areas and escalate persistent issues to Asset Management and the operator
Regularly audit operator adherence to SOPs, identify breakdowns in workflow execution, and provide targeted recommendations to improve consistency, efficiency, and compliance
Develop, implement, and enforce standardized operating procedures across all functional areas
Compile findings into a standardized QA scorecard
Evaluate prospect communication flows for responsiveness and clarity and provide recommendations to the operator for training, corrective action and system improvements
Validate consistency and timeliness of make-ready workflows
Inspect common areas, amenities, grounds, and signage for cleanliness and upkeep
Audit in-person, self-guided, and virtual tours for professionalism and high level of customer experience to ensure conversion rates are above industry standards and meet KPIs
Review and provide recommendations on contracts and expense savings
Audit long-term all vacant units for true rent-ready condition
Provide operators and asset managers with scorecards that highlight risks, trends, and required actions, ensuring accountability and follow-through and Monitor operator progress on action plans and escalate when performance gaps persist
Evaluate tour path cleanliness and readiness
Define and maintain a comprehensive library of portfolio-wide Standard Operating Procedures (SOPs), ensuring operators adopt, train, and execute them consistently across all communities
Recommend operational and training improvements based on findings. Identify performance gaps, risks, and improvement opportunities and communicate them through structured reporting to Asset Management and management partners
Audit maintenance request history for aging work orders and repeat issues
Provide and track recommendations to improve conversion readiness
Monitor online reputation scores, resident feedback, and review trends across platforms (Google, Yelp, Apartments.com, social media) and provide targeted recommendations to the operator for service, communication, or process improvements
Review balcony conditions for maintenance and compliance
Ensure adherence to Fair Housing, ADA, and regulatory compliance across all communities; escalate risk exposures
Identify gaps in leasing execution and partner with the operator to develop and implement training focused on sales effectiveness, closing strategies, and follow-up cadence. Participate and provide recommendations on pricing and marketing spend in conjunction with all stakeholders
Requirements
7+ years
bachelor’s
regional manager
problem solver
communicator
25% travel
Strong understanding of day-to-day on-site realities, pressure points, and operational workflows
Skilled communicator who can effectively deliver feedback up, down, and across the organization
7+ years of previous on-site operations experience in a Regional Manager, Multi-Site Manager, or similar leadership role in multifamily
Ability to understand and interpret market trends, third party market reports, and operator market competitor surveys
Bachelor’s degree, preferably in Business, Finance, Real Estate, or other relevant area
Proactive problem solver that looks for continuous improvements, develop outside of the box thinking, able to diagnosis and come up with solutions across different communities
Ability to communicate complex issues effectively and professionally, both verbally and in writing
Strong self-starter that thrives in a fast paced, dynamic environment with multiple and evolving priorities and deadlines
Excellent interpersonal, communication and listening skills to collaborate with various teams
Open to 25% travel nationally
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
20+ Years
Experience Over Two Decades
The company has been operational since the early 2000s, establishing a long-standing presence in the student housing sector.
Using a data-driven thematic acquisition strategy, it identifies markets and assets with upside others often overlook.
It operates as a vertically-integrated platform, combining acquisition, development, and management under one roof.
Their financial strength and capital partnerships enable swift deployment and outsized returns in the student housing sector.
Typical projects span ground-up developments and lease-ups to repositioned communities near major universities.
Specialists on the team oversee everything from asset selection and underwriting to lease-up supervision and community operations.
A standout: they offer in-house training across all levels, maintaining consistency and quality across every property.
Despite being lean in headcount, their entrepreneurial culture and strong track record fuel rapid growth and innovation.
Culture + Values
Building long-term relationships based on trust, integrity, and performance
Commitment to operational excellence and the creation of high-quality, value-oriented properties
Dedicated to ensuring that each asset we own is a best-in-class, sustainable investment
Strong focus on innovation and delivering results that positively impact communities
Environment + Sustainability
Net-zero by 2030
Carbon Emissions Target
Aiming to achieve net-zero carbon emissions through comprehensive sustainability initiatives.
Focus on energy-efficient building systems and sustainable design.
Utilization of green building standards such as LEED and Energy Star certifications.
Implementation of sustainable operational practices across all managed properties.
Investment in technologies that reduce environmental impact while increasing operational efficiency.