Proposal and Inside Sales Representative

Description

In this role, you will be the first point of contact for our U.S. customers, providing accurate, high-quality proposals and quotations while ensuring a smooth and professional customer experience. You will collaborate closely with colleagues in the U.S., Canada, and Germany to support the full sales cycle — from initial inquiry through order processing and delivery — leveraging your SAP and CRM expertise to maintain accuracy and efficiency.

• Pre-qualify leads, enter them into the CRM system (Salesforce), and assign them to the sales team.
• Support process improvement initiatives, including developing templates and documentation to improve team efficiency.
• Maintain proactive communication with customers and the outside sales team regarding proposals, orders, and delivery timelines.
• Keep our customer database up to date in both CRM (Salesforce) and ERP (SAP) systems.
• Collaborate with cross-functional teams across the U.S. and globally to support both new and existing business opportunities.
• Process and manage customer orders, ensuring accuracy and compliance with internal procedures.
• Serve as the first point of contact for customers, handling inquiries, recording, and processing orders.
• Respond to inquiries about product availability, delivery schedules, freight costs, and shipping status.

Requirements

• Experience using Salesforce (CRM) or other CRM platforms.
• Minimum of 3 years’ experience in inside sales, proposals, or customer solutions — preferably within a manufacturing or technical environment.
• Completed commercial training, ideally with a focus on inside sales or a related qualification.
• Excellent written and verbal communication skills.
• Strong skills in Microsoft Office (Word, Excel, PowerPoint).
• Proficient in SAP for order processing, quotations, and customer data management.
• High attention to detail, with the ability to manage multiple priorities and meet tight deadlines.
• Strong interpersonal skills and a customer-service mindset.

Benefits

• Company health care
• Training opportunities based on performance management
• Workplace culture programs and initiatives

Training + Development

Interview process

Visa Sponsorship

Security clearance