2025-16032

Overview

Lead and coach plumbing technicians to ensure quality service and meet performance goals.

Key Responsibilities

• bamboo updates
• invoice approval
• labor monitoring
• ride‑alongs
• service coaching
• sales integration

Tasks

-Integrate sales strategies across other departments to drive profitable results. -Prepare and conduct quarterly performance reviews on assigned technicians. -Understand performance criteria and hold your team accountable for exceeding revenue goals. -Review and approve invoices, timecards, curbside feedback, and option sheets. -Ensure incentive programs are equitable and properly documented. -Update coaching sessions in Bamboo to track progress and development. -Monitoring labor -Show technicians how to establish customer rapport to offer the right products and services. -Work alongside Customer Service and Dispatch to ensure the overall success of the business, including -Monitor performance of technicians through weekly ride-alongs and one-on-one coaching sessions. -Coach to the service system module to improve service quality and customer satisfaction.

Requirements

• residential plumbing
• bachelor’s degree
• leadership
• microsoft
• 1+ years
• strong communication

What You Bring

-Ability to inspire and lead others to attain company goals. -Good hand-eye coordination and manual dexterity to operate tools and equipment. -Ability to work in varied environments, including indoor and outdoor settings. -Residential plumbing or drains experience is a plus. -Bachelor’s Degree preferred, but proven successful experience in leadership may be considered in lieu of a degree. -Minimum of 1+ years in a leadership or management position with successful results. -Ability to lift and carry up to 75 pounds. -Self-motivated with a flexible attitude and a strong work ethic. -Ability to stand for long periods while working. -Highly organized with exceptional follow-through abilities. -Achieving sold hours -Strong verbal and written communication skills with the ability to provide clear and decisive messages. -Strong computer skills with competency in Microsoft Applications and Internet browsers. -Outgoing personality that blends well with a fast-paced, goal-driven environment.

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Benefits

-401(k) with Company Match -On-site Fitness Center -Paid Time Off -Competitive Pay -Medical/Dental/Vision Insurance -Short Term/Long Term Disability -Career Growth Opportunities

About A.B. May Heating, A/C, Plumbing & Electrical

-They specialize in heating, air conditioning, plumbing, and electrical solutions. -Their team handles everything from routine maintenance to complex installations and repairs. -They focus on providing high-quality, reliable service to both residential and commercial clients. -Their success is built on a strong foundation of expert technicians and a customer-first approach. -They provide tailored solutions that ensure comfort and safety in homes and businesses alike. -The company serves a wide range of clients, from homeowners to large commercial enterprises. -They stand out for their ability to respond quickly in emergency situations, ensuring minimal downtime.

Sector Specialisms

Interview Process

-complete assessments -participate in interviews -undergo background checks -submit to drug screening -pass a physical examination

Security Clearance

-background checks are required as part of the screening process.