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Premier Support Engineer

Trimble Inc.

Trimble offers advanced positioning, automation, and data solutions for industries worldwide.

Provide premier technical support and personalized assistance to enterprise-level customers using Trimble CMS products, ensuring seamless customer experience through efficient issue resolution and proactive guidance.

23d ago

Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Lake Oswego, OR

Office Full-Time

Company Size

11,600 Employees

Service Specialisms

Construction

Geospatial

Agriculture

Transportation and Logistics

Telecommunications

Asset Tracking

Mapping

Utilities

Sector Specialisms

Construction

Geospatial

Engineering and Construction

Field Solutions

Mobile Solutions

Advanced Devices

Transportation and Logistics

Field Service Management

Role

What you would be doing

software optimization

customer collaboration

case management

relationship building

documentation

issue resolution

Guide best practices and operational support to enhance software effectiveness.
Collaborate with customers to understand their business objectives and align software solutions accordingly.
Manage dedicated support cases outside usual queues, ensuring minimal wait times and immediate attention.
Build strong customer relationships by understanding their needs, customizations, and workflows.
Document customer interactions, issues, and solutions for seamless continuity.
Proactively follow up on open issues to ensure timely resolution and customer satisfaction.
Act as the primary contact for the customer, troubleshooting needs, and cloud issue resolution for enterprise customers, efficiently troubleshooting and resolving technical issues.
Offer personalized advice and strategic recommendations based on customers' applications and use cases.
Ensure integrations between Trimble products and third-party applications are enabled by using Microsoft Azure integration technologies.

What you bring

enterprise software

trimble cms

azure cloud

customer relations

industry best practices

problem solving

Proficiency in enterprise software systems and a solid understanding of cloud-based solutions.
Experience with Trimble CMS software or similar applications.
3+ years of experience in technical support, customer success, or a similar role in enterprise software solutions.
Proficient with Cloud environments, especially Azure Cloud.
Proven ability to build and maintain strong customer relationships.
Knowledge of industry-specific best practices and workflows.
Familiarity with CRM and ticketing systems for managing customer support cases.
Strong troubleshooting and problem-solving skills with the ability to resolve technical issues effectively.
Excellent communication and interpersonal skills, capable of conveying technical information to non-technical audiences.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

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Visa Sponsorship

Information not given or found

Security clearance

pre-employment background checks may be required

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Company

Overview

Founded in 1978

Company Established

Trimble's origins as a provider of high-precision positioning solutions for the GPS market.

Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.

Culture + Values

Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.

Environment + Sustainability

1.5°C Alignment

Science-Based Targets

Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.

50% Reduction

Scope 1 & 2 Emissions

Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.

50% Reduction

Scope 3 Emissions

Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.

100% Renewables

Electricity Source

Commitment to sourcing 100% of electricity from renewable sources annually by 2025.

Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.

Inclusion & Diversity