Monitor case quality and compliance with regulatory standards
Lead, coach, and develop a team of complex complaint handlers to deliver exceptional customer outcomes.
Identify trends and root causes to recommend process improvements.
Conduct regular performance reviews and provide constructive feedback.
Oversee the end-to-end handling of complex complaints, ensuring timely and accurate resolution.
Foster a culture of accountability, collaboration, and continuous learning.
Requirements
communication
leadership
customer service
problem solving
emotional intelligence
organisation
Strong organisational and exceptional communication skills.
Experience within a customer service environment.
Experience of working within a leadership role.
A proactive approach to innovation and problem solving.
Understanding of emotional intelligence and how this is relevant when managing a team of people.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
criminality check required before start
credit check required before start
Company
Overview
SSE is a pioneering force in the energy sector, committed to delivering sustainable energy solutions.
Founded with a vision to revolutionize the energy landscape, SSE has grown into a major player in both energy generation and infrastructure development.
With a focus on wind, solar, and other renewable energy sources, SSE has consistently led the way in sustainable energy production.
The company is known for undertaking large-scale projects, including renewable energy plants and energy transmission networks.
SSE also plays a significant role in infrastructure development, working across multiple sectors including utilities, transport, and commercial sectors.
A standout achievement for SSE was the completion of one of the largest offshore wind farms in Europe.
The company’s dedication to reducing carbon emissions and contributing to the global shift toward clean energy is evident in its portfolio of green projects.
SSE’s expansion into international markets has further solidified its position as a leader in the renewable energy space.
Culture + Values
We value integrity, responsibility, and a focus on delivering results.
We work together with a sense of urgency, accountability, and transparency.
We take pride in being responsible stewards of our customers' needs and resources.
We have a culture of continuous improvement and value the feedback from all stakeholders.
We encourage innovation and challenge conventional thinking to drive progress.
Safety is our top priority and integral to everything we do.
Environment + Sustainability
Net Zero 2050
Carbon Neutrality Target
Commitment to achieving net zero emissions by the year 2050.
60% Reduction by 2030
Carbon Intensity Goal
Aims to reduce carbon intensity by 60% from 2020 levels by 2030.
£2Billion Invested
Green Energy Investment
Over £2 billion has been invested in green energy solutions.
Plans to significantly increase renewable energy capacity, focusing on offshore wind and low-carbon technologies.
Targets becoming a leader in the transition to a low-carbon economy, focusing on reducing environmental impact across its operations.
Inclusion & Diversity
40% Target
Female Leadership Representation
Committed to achieving 40% female representation in senior leadership roles by 2030.
Female Apprentices
Apprenticeship Programs
Initiatives to increase female representation through targeted apprenticeship programs in energy sectors.
The company actively promotes equal opportunities and diverse talent across all its business functions.
The company tracks and reports on gender balance across all levels, with a focus on increasing female representation in engineering and technical roles.