Service Operations Supervisor
Marvin
Lead nationwide service techs for windows/doors, ensuring safety, performance and satisfaction.
8 days ago ago
$75,000 - $90,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Eagan, MN
Field
Company Size
5,000 Employees
Service Specialisms
Service and repair
Replacement parts
Architectural support
Technical specifications
Product help
Warranty & care
Project consultation
Sales & service
Sector Specialisms
Aerospace
Defense
Military
Manufacturing
Air & Space
Land
Maritime
Building Industry
Role
What you would be doing
fleet management
scheduling
performance reviews
service metrics
continuous improvement
team leadership
- Oversee service vehicle fleet operations and drive cost-saving initiatives through efficient scheduling
- Conduct performance reviews using service metrics and technician feedback to support development
- Champion continuous improvement projects and promote 5-S principles across the team
- Lead a national team of service technicians, focusing on performance, safety, and customer satisfaction
What you bring
siebel
marvin
associate degree
leadership
mentoring
customer service
- Experience mentoring teams and setting departmental KPIs
- Strong leadership skills and completion of supervisory training (e.g., Situational Leadership, Coaching & Feedback)
- Proficiency in Siebel and other Marvin systems
- Several years of experience in customer service and the building industry
- Deep understanding of window and door installation practices
- An associate degree or equivalent technical education
- Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
- Better Living Day! (a paid day off to go have some fun)
- $300 annual wellbeing account to spend on what helps you feel happy + healthy
- Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1912
Year Established
Marvin has a long-standing legacy in the window and door industry, having been founded over a century ago.
- Known for innovation and quality in window and door manufacturing.
- Focus on craftsmanship, sustainability, energy efficiency, and durability.
- Products are customizable to meet unique design needs.
- Serves residential, commercial, and industrial markets.
- Operates across North America, establishing a respected industry presence.
- Committed to enhancing comfort, style, and energy efficiency in spaces.
- Dedicated to creating a positive impact on the built environment through lasting solutions.
- Integrity
- Excellence
- Respect for Others
- Fully remote flexibility with tight‑knit team collaboration
- Hands‑on, fast‑paced work style where individuals take initiative
- Homegrown leadership: internal growth and promotion
- Commitment to innovation and cutting‑edge technology
- Shared ownership: celebrate wins and learn from challenges
- Products certified by National Fenestration Rating Council (NFRC) for energy efficiency
- Use of Low‑E coatings, gas fills, insulated spacers and weather stripping to enhance performance
- Designed options to meet Passive, LEED®, Net Zero and ENERGY STAR standards
- Partnered on Grow Community zero‑carbon neighborhood featuring Elevate® Ultrex® fiberglass windows and doors
- Elimination of vinyl‑based materials in select projects
- Focus on resource‑efficient lifecycle from siting through demolition
3.5/5 Rating
Glassdoor Diversity & Inclusion
The company's Diversity & Inclusion rating on Glassdoor is 3.5/5, based on 164 employee ratings.
3.2 Men, 2.8 Women
Glassdoor Gender Scores
Gender-specific Glassdoor scores reveal a disparity between men and women.
Bottom 45%
Comparably Gender Ranking
The company's Comparably Gender Score places it in the bottom 45% of similar-sized companies.
- No public strategic DEI goals disclosed
- Limited demographic transparency: insufficient data for ethnicity-based Comparably ranking
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