Sr. Field Performance Technician
Sunrun
Manage and schedule solar service/warranty work, lead field team, ensure performance.
16 days ago ago
$28 - $37
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Waipahu, HI
Field
Company Size
11,058 Employees
Service Specialisms
Residential solar installation
Battery energy storage
Solar system financing
Power Purchase Agreements (PPA)
Solar leasing
Solar system monitoring & maintenance
EV charger installation
Grid services aggregation
Sector Specialisms
Residential
Solar
Energy
Battery Storage
Renewable Energy
Role
What you would be doing
team training
warranty schedule
inspections
resource allocation
kpi management
onboarding
- Lead regular meetings to align and train the local field service team on best practices
- Assist with training and development for Field Service Technicians and Field Communications Technicians.
- Organize, lead, and maintain the warranty and service schedule.
- Assist with other tasks including inspections and site audits when assigned
- Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
- Support the on-boarding and training of new members of the field performance team
- Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
What you bring
high school
journeyman
nec
pv design
computer skills
problem solving
- Ability to climb ladders
- Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors
- Ability to walk on rafters, roof tiles, and roof shingles without damage
- Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
- High School diploma is required
- Ability to hear verbal commands and warnings
- Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license.
- 1 - 3 years of previous field construction or solar experience required
- Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
- Ability to work with chemicals using appropriate protections
- Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
- Proven track record of excellent customer service
- Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
- Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
- Ability to work and maintain balance on roofs and other areas of height
- Knowledge of the NEC and applicable codes and standards
- Excellent verbal and written communication skills
- Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
- PV design or PV electrical experience is preferred
- Strong computer skills
- Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
- Ability to distinguish colors such as red, black, yellow, white, green
- Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
- Excellent organizational and time management skills
- Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required
- Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
- Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
- Ability to work in the sun and possibly low light conditions
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass a driving background check and maintain a clean driving record.
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Company
Overview
1 million customers
Customer Milestone
The company reached a significant milestone by surpassing 1 million customers in 2024.
1 GW annually
Solar Capacity Installed
The company installs nearly 1 gigawatt of solar capacity each year, contributing to clean energy generation.
- Founded in 2007 in San Francisco, it pioneered the solar-as-a-service model, letting homeowners access renewable energy without upfront costs.
- It became the largest U.S. residential solar installer through its acquisition of Vivint Solar in 2020.
- It installs rooftop solar paired with battery storage (Tesla Powerwall or LG Chem) and offers home EV charging.
- Its projects range from single-family homes to aggregated grid services, supplying backup power during outages.
- It enables vehicle-to-home power via Ford F-150 Lightning partnerships, blending mobility and energy solutions.
- Despite policy headwinds, it maintains positive cash flow and continues scaling distributed clean energy.
- Innovation is at the core of our work.
- Collaborating with passionate people to deliver results.
- Providing solar energy solutions to make clean energy accessible to everyone.
- Empowering people to contribute to sustainability.
- Operating with integrity and transparency.
Net Zero by 2050
Carbon Emissions Goal
Commitment to achieving zero carbon emissions by 2050.
8M+ CO2 Reduction
Annual Carbon Footprint Reduction
Solar installations help customers reduce their carbon footprint annually.
- Commitment to helping the U.S. transition to clean, renewable energy.
- Proactively working to scale renewable energy access for underserved communities.
36% representation
Women in workforce
Women make up 36% of the workforce, contributing to diverse perspectives and leadership across various roles.
- Committed to fostering an inclusive workplace where every team member feels empowered.
- Sunrun’s leadership team includes a diverse set of experiences and backgrounds.
- Dedicated programs to mentor and support underrepresented groups within the solar industry.
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