Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals
Siemens
Provide technical support and promotion for protection & automation solutions.
7d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Mecca, Makkah, Saudi Arabia
Office Full-Time
Company Size
303,000 Employees
Service Specialisms
Industry Automation
Power Transmission
Imaging & Therapy Systems
Diagnostics
Rail Systems
Mobility & Logistics
Low & Medium Voltage
Smart Grid
Sector Specialisms
Industrial Automation
Building Automation
Rail Transport
Health Technology
Factory Automation
Process Industries
Pharmaceuticals
Chemicals
Role
What you would be doing
issue replication
ticket logging
relay simulation
warranty repairs
escalation management
customer support
- Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
- Logging queries, making tickets as per SIEMENS supporting tools and systems.
- Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
- Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.
- Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
- Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
- Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
- Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
- Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
What you bring
siemens
digsi 4/5
iec61850
iot
electrical engineering
3-5 years
- High-level knowledge of SIEMENS protection and automation products, and related software’s like DIGSI 4/5, SICAM, IEC61850 Configurator.
- Excellent written and verbal communications skills
- Collaborative with an ability to cultivate relationships and networks
- Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
- Adequate technical knowledge about protection devices from different vendors.
- Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
- High flexibility and availability for travelling and customer visits around the kingdom.
- Ability to adapt to change, take initiative, be resourceful and dependable
- Must be able to work independently and in a confidential and ethical manner
- Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
- Strong technical knowledge about protection and control applications.
- Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
- Agile, technically passionate for creating solutions
- Strong problem solving and analytical skills with high attention to details
- Minimum 3-5 years of experience in field of protection and automation.
- Thrives in customer engagement and proactively pursues new clients.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
Founded in 1847
Historical Milestone
Established as a small telegraph company and transformed into a global leader in technology.
- The company drives progress with solutions in electrification, automation, and digitalization across industries.
- With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure.
- Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility.
- Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles.
- It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors.
- Transforming how industries use digital technology to optimize operations and tackle global challenges.
- Leading change is a team effort
- Our people are enthusiasts with diverse backgrounds, skills and interests
- Every individual is valued
- Ownership – empowering employees to take responsibility
- Collaboration – leveraging unique strengths to find creative solutions
- Respect & Inclusion – diverse, respectful, flat hierarchies, flexibility, celebrating individual contributions
90% reduction
Scope 1 & 2 emissions by 2030
Achieve a 90% reduction in own-operations greenhouse gas emissions compared to 2019 levels by 2030.
144 million tonnes
CO₂-equivalent avoided in FY 2024
Products sold in FY 2024 helped customers avoid approximately 144 million tonnes of CO₂-equivalent emissions.
100% renewable
Electricity by 2030
Transition to 100% renewable electricity across operations by 2030, aligned with the RE100 initiative.
90% reduction
Scope 3 emissions by 2050
Achieve a 90% reduction in value-chain (Scope 3) emissions by 2050, validated by the Science-Based Targets initiative.
- Achieve net‑zero greenhouse‑gas emissions across the value chain by 2050
- Own‑operations net‑zero by 2030
- Value‑chain (Scope 3) target: 30% reduction by 2030
- €650 million invested in decarbonization efforts by 2030
- 100% EV fleet (EV100) by 2030
- 100% net‑zero buildings (EP100) by 2030
- Scope 1 & 2 emissions reduced by 50% since 2019, Scope 3 by 15% since 2019
- Products sold in FY 2024 helped customers avoid ~144 million tonnes CO₂‑equivalent
- Eco‑design standard achievement: 54%; 25,000 Siemens products labeled “EcoTech” for sustainable design
- Landfill waste down ~12%; recycling share of total waste 84%
Women at 32%
Top Management Increase
Women in top management roles increased significantly from a baseline of 23% in FY 2020 to 32% in FY 2024.
- DEGREE strategic framework includes 'Equity' as a measurable field of action
- Global Equity program focuses on equal rights in hiring and internal promotion processes
- SBTi‑validated targets exclude DEI but inclusion embedded in governance and career development
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio