Client Support Manager

Description

The Client Support Manager works with installers on the GoodLeap platform to ensure the best possible customer experience. The role leverages big data to identify improvement areas, conducts installer audits and pipeline management, and collaborates with installers to meet GoodLeap standards and customer expectations, embodying the mantra “finance made friendly.”

• Deliver world‑class customer service and resolve inquiries.
• Partner strategically with installers to enhance the customer experience.
• Manage project pipelines effectively through to completion.
• Investigate potential fraudulent or suspicious activities collaboratively.
• Analyze data to identify trends and insights.
• Perform monthly due‑diligence checks on partners.
• Engage effectively with high‑profile partners.
• Oversee projects from initiation to delivery.
• Maintain diligent and accurate records.
• Provide superior customer service consistently.

Requirements

If you thrive in a collaborative work culture and seek a rewarding career, GoodLeap encourages you to apply today. The Company is committed to protecting your privacy; please review the Employment Privacy Policy and Recruiting Policy on AI for details on data collection, use, and safeguarding during the application process.

• Work independently with minimal supervision.
• Communicate clearly in both written and verbal forms.
• Apply knowledge of solar, mortgage, and finance sectors.
• Utilize Excel and data analysis tools proficiently.

Benefits

Compensation for this position is $24.04 per hour.

Training + Development

Interview process

Visa Sponsorship

Security clearance