Broker Executive

Overview

Handle inbound calls/emails, resolve issues, build relationships, and promote Veolia services.

Key Responsibilities

• customer service
• product promotion
• call handling
• relationship building
• data management
• team collaboration

Tasks

-Take initiative and have a genuine interest in going above and beyond for customers. -Supporting the business by promoting Veolia's products and services to our customers. -Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively -Building strong relationships with both internal and external customers to ensure we deliver the best service. -Always putting our customers first and finding personalised solutions to meet their needs. -An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication. -Working collaboratively with other teams to deliver timely resolutions for our customers. -Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality. -Bringing your best selves to work every day to achieve targeted growth and provide exceptional service.

Requirements

• google office
• nvq level2
• gcses
• finance
• customer focus
• teamwork

What You Bring

-Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach. -Have the right to work in the UK. -A basic understanding of business finance and customer profitability is important. -Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English. -Be proficient in using Google Office Applications and able to learn new systems quickly. -Show great interpersonal skills and pay attention to detail in everything we do. -Proven Ability to put the customer first, whether it's face to face or on the phone. -Use strong planning and organisational skills to deliver excellent service. -Be proactive, adaptable, and always willing to go the extra mile for our customers. -Be open to a broad range of activities and able to adapt to changing business needs. -Good attention to detail, speed of typing, and a friendly telephone manner are essential.

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Benefits

-Discounts on everything from groceries to well known retailers -25 days of annual leave -Ongoing training and development opportunities, allowing you to reach your full potential -One paid days leave every year to volunteer and support your community -Facilities parking and subsidised lunch -Access to a range of resources to support your physical, mental and financial health; so you -Access to our company pension scheme

About Veolia

-Born as a water services pioneer in 1853, evolved into a global environmental leader. -A major merger with Suez in 2021 solidified its global presence and service capabilities.

Sector Specialisms