Broker Executive at Veolia in Cannock | From GBP25,400 | Kablio

Role

Description

customer service

product promotion

call handling

relationship building

data management

team collaboration

Take initiative and have a genuine interest in going above and beyond for customers.
Supporting the business by promoting Veolia's products and services to our customers.
Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively
Building strong relationships with both internal and external customers to ensure we deliver the best service.
Always putting our customers first and finding personalised solutions to meet their needs.
An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication.
Working collaboratively with other teams to deliver timely resolutions for our customers.
Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality.
Bringing your best selves to work every day to achieve targeted growth and provide exceptional service.

Requirements

google office

nvq level2

gcses

finance

customer focus

teamwork

Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach.
Have the right to work in the UK.
A basic understanding of business finance and customer profitability is important.
Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English.
Be proficient in using Google Office Applications and able to learn new systems quickly.
Show great interpersonal skills and pay attention to detail in everything we do.
Proven Ability to put the customer first, whether it's face to face or on the phone.
Use strong planning and organisational skills to deliver excellent service.
Be proactive, adaptable, and always willing to go the extra mile for our customers.
Be open to a broad range of activities and able to adapt to changing business needs.
Good attention to detail, speed of typing, and a friendly telephone manner are essential.

Benefits

Discounts on everything from groceries to well known retailers
25 days of annual leave
Ongoing training and development opportunities, allowing you to reach your full potential
One paid days leave every year to volunteer and support your community
Facilities parking and subsidised lunch
Access to a range of resources to support your physical, mental and financial health; so you
Access to our company pension scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€44.7B Revenue

Annual Revenue

The company generates significant revenue annually, reflecting its extensive operations and global reach.

3,800 Plants

Water Treatment Facilities

Operates a vast network of water treatment plants, ensuring clean and accessible water resources.

42 TWh Energy

Energy Managed

Manages a substantial amount of energy, highlighting its role in sustainable energy solutions.

60M Tonnes Waste

Waste Handled Annually

Efficiently handles a large volume of waste annually, showcasing expertise in recycling and waste management.

Born as a water services pioneer in 1853, evolved into a global environmental leader.
A major merger with Suez in 2021 solidified its global presence and service capabilities.

Culture + Values

They act to protect the environment and foster sustainable development for all.
They are committed to respecting and fostering human rights across all their activities.
Their ambition is to develop the full potential of their people, nurturing diverse talents and helping them grow in an environment of mutual respect and accountability.
They are an innovative and responsible company, constantly pushing the boundaries of their industry to develop new solutions.
They foster a culture of collaboration, transparency, and respect, guided by their ethical values and a commitment to the greater good.

Environment + Sustainability

100 million tons

Annual Waste Recycling

Commitment to recycling 100 million tons of waste every year as part of its sustainability efforts.

70 million people

Clean Water Access

Providing clean water access to 70 million people globally, improving quality of life and health outcomes.

30% reduction

CO2 Emissions Target

Aim to reduce CO2 emissions by 30% by 2030, measured against 2015 levels, to combat climate change.

50% renewable energy

Energy Production Goal

Targeting to generate 50% of global revenue from renewable energy sources by 2030.

Proposed circular economy solutions to reduce resource consumption and promote recycling.

Inclusion & Diversity

30% Goal

Gender Equality Target

Aiming for 30% women in senior leadership positions by 2025.

47% Employees

Female Representation

47% of the workforce consists of women.

35% Board

Women on Board

35% of the Board of Directors are women.

Focus on promoting diversity through internal programs and recruitment practices.

Articles

Veolia Water Services (North America)

Veolia Water Technologies – Services

Veolia Industries Global Solutions – Integrated Solutions

Veolia Value‑Added Services

Role

Description

customer service

product promotion

call handling

relationship building

data management

team collaboration

Take initiative and have a genuine interest in going above and beyond for customers.
Supporting the business by promoting Veolia's products and services to our customers.
Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively
Building strong relationships with both internal and external customers to ensure we deliver the best service.
Always putting our customers first and finding personalised solutions to meet their needs.
An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication.
Working collaboratively with other teams to deliver timely resolutions for our customers.
Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality.
Bringing your best selves to work every day to achieve targeted growth and provide exceptional service.

Requirements

google office

nvq level2

gcses

finance

customer focus

teamwork

Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach.
Have the right to work in the UK.
A basic understanding of business finance and customer profitability is important.
Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English.
Be proficient in using Google Office Applications and able to learn new systems quickly.
Show great interpersonal skills and pay attention to detail in everything we do.
Proven Ability to put the customer first, whether it's face to face or on the phone.
Use strong planning and organisational skills to deliver excellent service.
Be proactive, adaptable, and always willing to go the extra mile for our customers.
Be open to a broad range of activities and able to adapt to changing business needs.
Good attention to detail, speed of typing, and a friendly telephone manner are essential.

Benefits

Discounts on everything from groceries to well known retailers
25 days of annual leave
Ongoing training and development opportunities, allowing you to reach your full potential
One paid days leave every year to volunteer and support your community
Facilities parking and subsidised lunch
Access to a range of resources to support your physical, mental and financial health; so you
Access to our company pension scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€44.7B Revenue

Annual Revenue

The company generates significant revenue annually, reflecting its extensive operations and global reach.

3,800 Plants

Water Treatment Facilities

Operates a vast network of water treatment plants, ensuring clean and accessible water resources.

42 TWh Energy

Energy Managed

Manages a substantial amount of energy, highlighting its role in sustainable energy solutions.

60M Tonnes Waste

Waste Handled Annually

Efficiently handles a large volume of waste annually, showcasing expertise in recycling and waste management.

Born as a water services pioneer in 1853, evolved into a global environmental leader.
A major merger with Suez in 2021 solidified its global presence and service capabilities.

Culture + Values

They act to protect the environment and foster sustainable development for all.
They are committed to respecting and fostering human rights across all their activities.
Their ambition is to develop the full potential of their people, nurturing diverse talents and helping them grow in an environment of mutual respect and accountability.
They are an innovative and responsible company, constantly pushing the boundaries of their industry to develop new solutions.
They foster a culture of collaboration, transparency, and respect, guided by their ethical values and a commitment to the greater good.

Environment + Sustainability

100 million tons

Annual Waste Recycling

Commitment to recycling 100 million tons of waste every year as part of its sustainability efforts.

70 million people

Clean Water Access

Providing clean water access to 70 million people globally, improving quality of life and health outcomes.

30% reduction

CO2 Emissions Target

Aim to reduce CO2 emissions by 30% by 2030, measured against 2015 levels, to combat climate change.

50% renewable energy

Energy Production Goal

Targeting to generate 50% of global revenue from renewable energy sources by 2030.

Proposed circular economy solutions to reduce resource consumption and promote recycling.

Inclusion & Diversity

30% Goal

Gender Equality Target

Aiming for 30% women in senior leadership positions by 2025.

47% Employees

Female Representation

47% of the workforce consists of women.

35% Board

Women on Board

35% of the Board of Directors are women.

Focus on promoting diversity through internal programs and recruitment practices.

Articles

Veolia Water Services (North America)

Veolia Water Technologies – Services

Veolia Industries Global Solutions – Integrated Solutions

Veolia Value‑Added Services