Senior Manager, CLS Operations and Customer Management

Description

• Travel may be required within the region or other regions to assist at various sites.
• Operations and Maintenance of submarine cable infrastructure and equipment with the remote support from the partners, NOC (Network Operations Center) and coordination with the suppliers and partners as needed.
• Work closely with the customers, partners and suppliers on project implementation activities like participation in site survey, installation, testing and commissioning of submarine cable and terminal equipment and follow up regularly to get all activities completed on time.
• Submarine cable fault repair activities in coordination with cable ship, NOC, customers and other cable landing stations.
• Ensure that the customers obtain their relevant statutory permits in their respective countries for initial installation with regular follow-up and providing necessary support to them as well as coordination with the supplier.
• This position serves as a subject matter expert and a point of contact for the customers regarding service delivery, service assurance and service management issues and for managing problems through to resolution.
• Conduct periodic review meetings with customers/stakeholders and various vendors/providers to discuss about performance, issues and related action items.

Requirements

• Project and Operations activities can often require after-hours coordinated activity and/or unplanned after-hours accessibility involving customer-specific.
• Well-developed analytical and problem-solving skills, with the ability to set priorities, recognize basic causes, and recommend problem solutions that meet the practical needs of the business
• Experience in handling customer service delivery, assurance or partnership management.
• Degree/Diploma in Engineering. (Electrical and Electronics)
• Balanced interpersonal style; a team player able to work effectively with employees at all levels
• Ability to work under severe time pressure
• Understanding/Implementation of terrestrial fiber-optic network build and its connectivity for backhaul and local loops.
• Self-starter, able to take initiative and work with minimum direction in a fast-paced environment
• Experience on working with submarine cable equipment like PFE, monitoring equipment, OADM, SLTE, etc.
• Ownership and management of the customer experience and relationship management;
• Knowledge of Fiber Cables handling and working experience on OTDR, COTDR, BER testers and fiber scope, etc.
• Ability to multi-task and work independently with minimal supervision in a non-structured environment. Superior interpersonal skills required to work with suppliers, partners, customers and internal departments for managing the life cycle activities of the submarine cable operation.
• Good communication skills (both written and verbal)
• At least 7 to 10 years + relevant experience in submarine cable operations or submarine cable projects

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance