F&B Manager

Description

• Schedule shifts efficiently to balance labour costs with operational needs.
• Promote a positive, inclusive, and engaging work environment.
• In the event of an accident, provide immediate assistance and report to management.
• Implement and maintain standard operating procedures (SOPs) to ensure efficiency and consistency.
• Oversee completion of due diligence, checklists, and all temperature checks (fridges/freezers, cooking/reheating, cooling, etc.). 100% completion of Alert65 tasks is expected. Please refer to our internal Food safety guide for guidance.
• Support brand promotions, events, and collaborations to increase visibility and customer loyalty.
• Ensure adherence to room2’s sustainability commitments and B Corp values.
• Manage & supervise supplier relationships to ensure sustainability.
• Recruit, train, supervise, and support the team in food safety and health procedures, ensuring the correct use of PPE and COSHH
• Lead team meetings and provide regular performance feedback. Monthly 1-1 performance reviews
• Foster relationships with the local community.
• Recruit, train, coach and motivate staff to deliver warm, professional, and knowledgeable service in line with Winnie’s step of service.
• Analyse sales data and implement strategies that drive footfall, engage the local community and improve profitability.
• Take responsibility for maintaining and restocking the kitchen, bar, FOH First Aid Kit, ensuring it is always up to date and easily accessible.
• Develop and execute initiatives to drive footfall and engagement.
• Follow the “Menu changes” policy to ensure all menu changes at Winnie's are executed smoothly, maintaining compliance with food safety regulations.
• Handle guest feedback and complaints effectively. (turning issues into positive experiences)
• Minimise waste and implement sustainable operational practices.
• Manage & supervise inventory, ordering, and supplier relationships to ensure efficiency and sustainability.
• Foster relationships with local suppliers and the community
• Oversee daily operations of Winnie’s, including opening/closing procedures, service etc. Monitor and optimise service speed, table turnover, and guest satisfaction.
• Ensure full compliance with food safety regulations (HACCP), hygiene standards, and allergen management.
• Taking part in all company social responsibility initiatives
• Foster a welcoming, home-like atmosphere that encourages repeat visits
• Ensure a consistently high level of service and hospitality, aligning with room2 and Winnie’s brand values.

Requirements

• Possesses strong interpersonal skills to build positive relationships with guests and create a welcoming atmosphere.
• Skilled in developing and implementing efficient front- and back-of-house workflows.
• Proficient in budgeting and financial management, including cost control and sales tracking.
• Demonstrates the ability to effectively lead, motivate, and inspire a team, fostering a positive, respectful, and productive work environment.
• Knowledgeable in POS systems, scheduling software, and inventory management tools.
• Capable of handling guest feedback and complaints professionally to ensure customer satisfaction.
• Possesses a strong understanding of brand identity and ensures a consistent guest experience.
• Exhibits a genuine passion for food and beverage and a strong commitment to sustainable practices.

Benefits

• 1 free night stay annually at our properties, with generous employee discounts thereafter.
• 2 paid volunteer days per year and annual fundraisers.
• Loyalty rewards and referral bonuses.
• Access to activity workshops and an Employee Assistance Programme.
• Competitive salary up to £14.49ph and discretionary bonus scheme
• Regular social activities.
• Company sick pay scheme.
• Cycle to work scheme and use of gym facilities in our hotels.
• Additional annual leave with length of service.

Training + Development

Interview process

Visa Sponsorship

Security clearance