Video Monitoring Operator I (FT Overnight) at Kastle Systems in Falls Church, Virginia, United States | Kablio

Role

Description

camera monitoring

alarm processing

surveillance supervision

access control

incident dispatch

incident reporting

Monitor live cameras, process video alarms, and handle phone contacts accurately and efficiently.
Collaborate with other departments to resolve client issues.
Respond verbally or in writing to building emergency calls per policy.
Execute special projects assigned by Operations Center leadership.
Supervise surveillance and access‑control equipment.
Prioritize, investigate, and dispatch on safety and security incidents; document with reports and recommendations.
Answer emergency, non‑emergency, and administrative phone lines and provide appropriate responses.
Build and maintain effective relationships with on‑site business offices.
Perform detailed work in a time‑sensitive call‑center environment.
Maintain flexible schedule availability with punctual and dependable attendance.

Requirements

security experience

customer service

high school

organizational

typing

problem solving

Kastle's integrated security solution—access control, video, and remote video monitoring—significantly reduces costs and improves 24×7 performance for building owners, developers, and tenants. The Video Operations Center is seeking dynamic, team‑oriented individuals for a 24×7×365 VOC Operator role, handling alarm activations, client communications, video monitoring, special projects, and administrative duties.

Prior security, military, or law‑enforcement experience preferred (not required).
Customer service experience and strong communication skills.
High school diploma or equivalent.
Strong organizational skills and ability to work under pressure.
Good typing skills and proficiency with multiple computer applications (training provided).
Excellent written and oral communication, data interpretation, and problem‑solving abilities.

Benefits

We offer excellent benefits such as medical/dental/vision, 401K, tuition/training assistance, BrightHorizons Lifestyle Assistance, and a wellness program, and we are proud to be a Certified Great Place to Work with top DE&I practices. Schedule: Thursday‑Monday 9:00 pm‑5:30 pm.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

45 years

Experience as a leader in integrated security solutions

The company has demonstrated expertise and innovation in the security solutions industry over this extensive timeframe.

Offering cutting-edge technology and expert services.
Core offerings include advanced access control, video surveillance, and integrated security systems.
Solutions tailored to meet unique industry needs such as commercial buildings, residential properties, and government facilities.
Technology integrates with existing infrastructure for seamless, scalable security options, reducing risk and increasing operational efficiency.
Known for ease of use, reliability, and high level of customer service, ensuring peace of mind for clients globally.
Projects range from securing high-rise office buildings to comprehensive solutions for government complexes.
Standout feature is remote management, enabling real-time monitoring from anywhere.

Culture + Values

Security is not a transaction, it’s a state of being – a continuous process composed of good design, robust systems, continuous oversight and upkeep, and dedicated experts on watch, always.
Security as a managed service … we engineer, install, monitor, and maintain your system … invested in its end‑to‑end performance.
We believe that ensuring [people’s] wellbeing with exceptional spaces for living and working together safely, sustainably, and conveniently, will enhance their quality of life to make the world a better place.
From the start, we have valued innovation and invested in technology to expand the definition of security.
Hardware and software can become outdated. … we build our systems on an open interface application so that we can configure our operation to integrate with whatever new technologies arise.
We take ownership of your security system operation so you can focus on your business.

Environment + Sustainability

Culture statement commits to creating spaces that are 'safe, sustainably, and conveniently' for users, tying sustainability directly to wellbeing and quality of life.
Operating principle 'Security Sustained' emphasizes continuous upkeep and oversight, reflecting long‑term system longevity and resource efficiency.
Investment model reinvests nearly all earnings into R&D and service quality, implicitly supporting sustainable technology and operations.
CapitalShield public‑private partnership enhances public safety using existing infrastructure (security camera networks), leveraging shared assets for environmental efficiency.

Inclusion & Diversity

Established internal Diversity Committee driving awareness (“Uncomfortable Conversations”), exposure, and influence initiatives.
Partnered with Bonfire and Northwestern Kellogg to deliver women’s leadership program aimed at elevating impact, critical thinking and engagement.
Implemented awareness campaigns, management training, weekly company‑wide email highlighting diverse stories.
Launched CityBridge internship program targeting high school students from under‑represented groups.
Created technical trade school apprentice program registered with DC DOES to expand technician career paths for recent graduates.
Awarded Culture Excellence Award for Diversity, Equity & Inclusion practices by Top Workplaces.
Gender statistic: inclusion of women’s leadership program (“HERStory” panel + Bonfire) implies active female workforce development, though no specific gender ratio disclosed.

Articles

Careers

Company News

myKastle (customer portal launch info)

Role

Description

camera monitoring

alarm processing

surveillance supervision

access control

incident dispatch

incident reporting

Monitor live cameras, process video alarms, and handle phone contacts accurately and efficiently.
Collaborate with other departments to resolve client issues.
Respond verbally or in writing to building emergency calls per policy.
Execute special projects assigned by Operations Center leadership.
Supervise surveillance and access‑control equipment.
Prioritize, investigate, and dispatch on safety and security incidents; document with reports and recommendations.
Answer emergency, non‑emergency, and administrative phone lines and provide appropriate responses.
Build and maintain effective relationships with on‑site business offices.
Perform detailed work in a time‑sensitive call‑center environment.
Maintain flexible schedule availability with punctual and dependable attendance.

Requirements

security experience

customer service

high school

organizational

typing

problem solving

Prior security, military, or law‑enforcement experience preferred (not required).
Customer service experience and strong communication skills.
High school diploma or equivalent.
Strong organizational skills and ability to work under pressure.
Good typing skills and proficiency with multiple computer applications (training provided).
Excellent written and oral communication, data interpretation, and problem‑solving abilities.

Benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

45 years

Experience as a leader in integrated security solutions

The company has demonstrated expertise and innovation in the security solutions industry over this extensive timeframe.

Offering cutting-edge technology and expert services.
Core offerings include advanced access control, video surveillance, and integrated security systems.
Solutions tailored to meet unique industry needs such as commercial buildings, residential properties, and government facilities.
Technology integrates with existing infrastructure for seamless, scalable security options, reducing risk and increasing operational efficiency.
Known for ease of use, reliability, and high level of customer service, ensuring peace of mind for clients globally.
Projects range from securing high-rise office buildings to comprehensive solutions for government complexes.
Standout feature is remote management, enabling real-time monitoring from anywhere.

Culture + Values

Security is not a transaction, it’s a state of being – a continuous process composed of good design, robust systems, continuous oversight and upkeep, and dedicated experts on watch, always.
Security as a managed service … we engineer, install, monitor, and maintain your system … invested in its end‑to‑end performance.
We believe that ensuring [people’s] wellbeing with exceptional spaces for living and working together safely, sustainably, and conveniently, will enhance their quality of life to make the world a better place.
From the start, we have valued innovation and invested in technology to expand the definition of security.
Hardware and software can become outdated. … we build our systems on an open interface application so that we can configure our operation to integrate with whatever new technologies arise.
We take ownership of your security system operation so you can focus on your business.

Environment + Sustainability

Culture statement commits to creating spaces that are 'safe, sustainably, and conveniently' for users, tying sustainability directly to wellbeing and quality of life.
Operating principle 'Security Sustained' emphasizes continuous upkeep and oversight, reflecting long‑term system longevity and resource efficiency.
Investment model reinvests nearly all earnings into R&D and service quality, implicitly supporting sustainable technology and operations.
CapitalShield public‑private partnership enhances public safety using existing infrastructure (security camera networks), leveraging shared assets for environmental efficiency.

Inclusion & Diversity

Established internal Diversity Committee driving awareness (“Uncomfortable Conversations”), exposure, and influence initiatives.
Partnered with Bonfire and Northwestern Kellogg to deliver women’s leadership program aimed at elevating impact, critical thinking and engagement.
Implemented awareness campaigns, management training, weekly company‑wide email highlighting diverse stories.
Launched CityBridge internship program targeting high school students from under‑represented groups.
Created technical trade school apprentice program registered with DC DOES to expand technician career paths for recent graduates.
Awarded Culture Excellence Award for Diversity, Equity & Inclusion practices by Top Workplaces.
Gender statistic: inclusion of women’s leadership program (“HERStory” panel + Bonfire) implies active female workforce development, though no specific gender ratio disclosed.

Articles

Careers

Company News

myKastle (customer portal launch info)