Lucy Electric
Provider of high-quality, innovative electrical products for power distribution and industrial sectors.
On-site and remote IT support for end‑users across Lucy Companies.
2 days ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Thame, England, United Kingdom
Onsite
Company Size
1,000 Employees
Service Specialisms
Engineering
Maintenance and Support Services
Asset Upgrades
Turnkey Project Management
Installation and Commissioning
Training
Network Management
Automation
Sector Specialisms
Utility
Industrial
Commercial
Residential
Energy
Role
Description
incident management
hardware troubleshooting
asset management
automation
app packaging
customer service
The IT End‑User Support Specialist ensures day‑to‑day on‑site and remote operational IT support for all Lucy Companies. Acting as the primary face of IT at the location, the role collaborates with a global team across nine countries to deliver End‑User Computing services that enable users to fully leverage hardware, printers, operating systems, applications, and devices. Success is measured by prompt, high‑quality support that drives user satisfaction and business value.
The specialist will manage incidents, service requests, and changes while adhering to IT service‑management standards, maintain hardware and software asset lifecycles, and produce documentation to support users. In addition, the role proactively seeks automation opportunities and continuous improvement to enhance the overall end‑user experience.
- Deliver IT support tasks (incidents, requests, changes) within service levels and ITSM processes.
- Provide expedited support to VIPs and critical users to minimize downtime.
- Collaborate with global teams to improve IT services and maintain strong relationships.
- Assist remote IT teams with hardware troubleshooting, network patching, and vendor coordination; ensure clean, safe work areas.
- Partner with business leaders to drive automation and digital transformation.
- Deploy and hand over new/replacement hardware, educating users on usage and support.
- Manage full asset lifecycle: record items, conduct audits, handle disposals.
- Monitor application releases, package apps in Intune, manage licenses, and create knowledge articles.
- Troubleshoot hardware/software issues, monitor performance, and apply upgrades.
- Lead continuous IT improvement initiatives.
- Pursue ongoing skill development to support team tasks.
- Create and share user‑facing and internal knowledge base articles.
- Utilize Active Directory, Azure AD, Exchange, Microsoft 365, and ServiceNow (or similar) tools.
- Resolve hardware/software issues across PCs, mobile devices, and other technologies.
- Deliver high‑quality customer service to users of varying skill levels.
- Prioritize and manage multiple tasks in a dynamic environment.
- Apply analytical problem‑solving and drive innovation.
- Operate ServiceNow (or similar) for incident, change, and request management.
Requirements
microsoft 365
azure
itil
degree
3+ years
vmware
- Demonstrate strong knowledge of Microsoft 365, Windows OS, and end‑user hardware.
- Communicate effectively with a friendly, professional demeanor.
- Hold a degree in an IT‑related field.
- Have 3+ years’ experience in IT end‑user or desktop services.
- Possess ITIL 3/4 certification or equivalent service‑management experience.
- Understand infrastructure technologies (networking/SD‑WAN, SAN, VMware, DNS, AD).
- Experience deploying and operating Microsoft 365.
- Knowledge of Microsoft Azure cloud services.
- Strong verbal and written communication and problem‑solving skills.
- Experience with BYOD/MDM deployment and support.
- Understand information security and cyber‑security fundamentals.
- Project management certification or project delivery experience.
- Strong understanding of cloud technologies for enterprise use.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Since 1900
Year Established
The company has been operational for over a century, dating back to its founding in 1900.
- Specializes in providing high-quality electrical distribution solutions.
- Designs and manufactures equipment for medium voltage power distribution networks globally.
- Recognized for expertise in automation, protection, and control technologies.
- Serves energy, utilities, and industrial sectors with a diverse range of products.
- Delivers reliable and innovative solutions designed to withstand the toughest environments.
- Projects include advanced switchgear systems, network automation solutions, and tailored electrical products for large infrastructure projects.
- Focuses on modernizing electricity grids and enhancing system reliability through smart grid solutions.
- Operates globally, with key markets in the UK, Middle East, and Asia.
Culture + Values
- Caring: We treat all with fairness and respect. We value diversity. We recognise and develop our people.
- Trusted: We build and maintain trusted relationships with all people and partners.
- Working Together: Team working and communication are at the forefront of everything we do. We share knowledge across our organisation for the benefit of all.
- Excellence: Through ingenuity and a dedication to quality, we create smart, sustainable solutions.
- Daring to differentiate: We are market leaders. We make bold decisions. We stand out.
Environment + Sustainability
0%
Zero Waste to Landfill
The company has implemented a policy ensuring that none of its UK operational waste ends up in landfills.
≥33 t CO₂
CO₂ Reduction per Unit
The EcoTec RMU uses synthetic air, achieving a significant reduction in carbon dioxide emissions compared to traditional methods.
- Clear and actionable plan to achieve Net Zero (aligned with BEAMA Climate Commitment aiming Net Zero by 2050).
- All assembly facilities ISO 14001 certified; corporate operations engage in continual environmental performance improvements.
- Installed solar panels, LED lighting and EV charging points at Oxfordshire HQ.
- Support signatory to BEAMA’s Climate Commitment to decarbonise supply chain and deliver cradle‑to‑cradle products by 2050.
- Won Environmental Sustainability Award (Thailand, June 2025) for transparent carbon measurement, emissions-reducing initiatives and investment in responsible technologies.
Inclusion & Diversity
- No publicly available strategic DEI goals or gender‑diversity statistics identified.
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