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Demand Management Coordinator
Downer
Coordinate ICT demand, governance, change, and stakeholder liaison for Defence services.
9d ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Sydney, New South Wales, Australia
Onsite
Company Size
50,000 Employees
Service Specialisms
Transport
Utilities
Facilities
Engineering, Construction and Maintenance
Mining
Sector Specialisms
Transport
Utilities
Facilities
Asset Services
Oil and Gas
Power Generation
Industrial
Defence
Role
What you would be doing
system operations
network diagrams
risk advisory
change management
patch management
security compliance
- Manage daily operations of DESN systems, maintain accurate network diagrams and asset registers, and ensure data accuracy across ICT systems.
- Provide advisory on ICT risk, configuration, cyber worthiness, and ensure authorised, documented, and auditable changes.
- Liaise with Defence stakeholders, service partners, and subcontractors to ensure ICT services meet PAS standards and support issue resolution.
- Assist the ICT Manager in implementing a JCG-aligned governance framework and maintaining compliance with Defence security standards (PSPF, DSPF, ISM).
- Coordinate change requests, patching, upgrades, and support contract reporting and ICT performance metrics.
What you bring
analytical
it degree
cisco
security clearance
ict infrastructure
system administration
- Analytical thinking, attention to detail, stakeholder engagement, systems thinking, and ability to produce accurate technical documentation and reports.
- Degree or Diploma in IT, Computer Science, or related field; vendor certifications (e.g. Cisco, Microsoft, CompTIA) are desirable.
- Ability to obtain and retain Defence Security Clearance (requires Australian Citizenship); White Card and site access credentials are desirable.
- Strong understanding of ICT infrastructure, networks, and Defence/government security frameworks (PSPF, DSPF, ISM); proficiency with system monitoring, configuration management, and audit tools.
- Experience in system or network administration, with demonstrated skills in ICT configuration, change control, and data management.
- Employee Assistance Program: professional support for you and your family when you need it most.
- Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
- Training and development to support and diversify your career.
- With 30% of vacancies filled internally you'll find real opportunities to advance your career.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must obtain and retain defence security clearance (requires australian citizenship)
- white card and site access credentials are desirable
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Company
Overview
Since 1933
Year Established
The company has a longstanding legacy of providing essential infrastructure services.
- specializes in delivering integrated services across multiple sectors, including infrastructure, energy, and utilities.
- supports both private and public sectors with a diverse portfolio spanning construction, maintenance, and operations.
- undertakes large-scale projects such as road construction, rail, energy, and water infrastructure.
- has an expansive footprint in Australia and New Zealand, deeply involved in supporting national and regional development.
- notable projects include urban transport systems, renewable energy installations, and vital utilities services.
- has a strong focus on innovation, utilizing the latest technology to deliver efficient and sustainable solutions.
- The Downer Difference: commitment to build a high-performance organisation
- We own the outcomes: accountability, high standards, efficiency and continuous improvement
- We do it for our customers: customer-centric perspective, win-win outcomes, going above and beyond
- We stand for each other: mutual respect, safety, trust, resilience, speaking up
50% reduction
Scope 1 & 2 emissions target
The company aims to achieve a 50% reduction in Scope 1 and 2 emissions by 2032 compared to a 2020 baseline.
1.5°C pathway
Climate alignment target
The company is aligned with a 1.5°C climate pathway, ensuring its operations are in line with global efforts to mitigate climate change.
2024 climate disclosure
Aotearoa NZ Climate Standards compliance
The company will begin disclosing its climate performance in accordance with Aotearoa NZ Climate Standards from 2024.
- Scope 3 emissions target under review
- Board oversight via multiple committees; monthly reporting includes GHG performance and decarbonisation progress
40% Workforce Target
Gender Balance Goals
Targets to achieve 40% women in the workforce, 25% in management, 28% in executive roles, and 40% on the Board by 2026.
34% Women in Workforce
FY21 Representation
In FY21, the workforce was 34% female, with women holding 17% of management roles, 25% of executive positions, and 33% of Board seats.
- Own Different campaign: celebrate and empower 26,000+ unique individuals
- Inclusion & Belonging Strategy & Action Plan 2022–2024; Steering Committees and training programs embedded
- Specific focus on gender balance in trades, middle and senior management
- EmpowHER women's network; StandOut Global LGBTQIA+ network; Pride Pledge commitment
- Māori leadership programmes (Te Ara Whanake, Wāhine Toa), Māori cultural awareness training
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