IT Service Desk Specialist I

*At this time, Dewberry will not sponsor a new applicant for work authorization.

*Only recipients of an offer of employment from Dewberry, will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report. These screenings will be conducted by Dewberry’s background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law.

• A/E/C industry experience not required but highly preferred
• Experience with Microsoft Entra & InTune, Bentley, and AutoDesk products highly preferred
• The candidate must have the ability to analyze customer needs and resolve a wide range of computer problems. T
• Candidate must have at least 2 years of relevant experience
• Must have a High School Diploma or equivalent
• Must have the ability to successfully perform Helpdesk functions and consistently achieve the target service levels.
• They must demonstrate patience when problem-solving complex technical issues utilizing effective communication, over the phone and in person, with diverse customers.
• hey are required to have comprehensive knowledge of operating systems, servers, and software applications, as well as hardware, and other peripheral components.
• Must have the demonstrated ability to provide Tier I support to end-users for software applications, Windows-based workstations, mobile devices, and printers.
• The candidate should expect travel in support of Emergency Management field operations.
• Experience supporting Microsoft, iOS and Android operating systems preferred
• Must be physically able to lift and carry 50 lbs.
• The candidate must have the ability to track and trend problems and identify process improvement opportunities.

In addition, a host of discounted purchase programs are available to all employee.

Dewberry offers a wide range of other employee benefits, including: 401(k) Profit Sharing Plan, 529 College Savings Plans, Travel Assistance, Tuition Reimbursement, Flexible Spending Accounts and Supplemental Life Insurance for employee, spouse, and children.

Positions within our officer program are also eligible for an annual bonus and stipend. Both vary based on level within the program and bonuses are dependent upon company performance.

Dewberry offers a comprehensive and very competitive package of insurance programs to regular full-time employees and their eligible dependents the first of the month following their date of hire. The insurance package includes: medical, dental, vision, and supplemental life. Additional insurances, at no cost to the employee: life (employee only), accidental death and dismemberment, business travel and accident, and short- and long-term disability are also provided. Employees pay a share of Dewberry’s premium expenses (on a pre-tax basis) for medical and dental insurance plans.

The projected range for this position is $21/hour-$31/hour in our Denver, CO office. Depending upon other factors, i.e., skills, experience, location, market conditions, the range may vary slightly.