Dock Technician

Description

• Conducting minor repairs, including routine cleaning, patching, painting, small plumbing, and simple electrical repairs; addressing client concerns such as lighting.
• May provide guidance to subcontractors performing facility services.
• Maintains, troubleshoots, and performs minor repairs on equipment, at times working under the guidance of more experienced technicians. Examples include:
• Communicates effectively with coworkers and customer staff, ensuring all aspects of work requests are understood and that customers are informed about work status and expected completion dates.
• Conducts shift rounds, performing regular checks of systems and equipment to identify issues and document performance.
• Servicing and maintaining docks (levelers, seals, bumpers, etc.), commercial doors (automatic, hollow metal, and overhead), and commercial locks and door hardware.
• Abides by all safety guidelines, including OSHA regulations and lock-out/tag-out procedures.
• Inspecting and evaluating operating characteristics such as speeds, pressures, vacuum, or vibration, and assessing wear or replacement of expendables (belts, hoses, fluids, filters, etc.).
• May support non-standard schedules, including weekends.
• Performing preventative maintenance tasks, such as filter changes, condenser cleaning, oil changes, and machinery lubrication and greasing.
• Documents work results in the CMMS, analyzes findings, and recommends updates to the preventive maintenance list.

Requirements

• Ability to write routine reports and correspondence, manage an email inbox, and operate the work order system.
• Moderate to high noise levels
• Previous experience with the following door manufacturers is preferred: Rite Hite, Power Ramp, Nabco, Stanley Access Technology, Record USA, Tormax, Besam, Allegion Door Hardware, Assa Abloy.
• Must possess a valid driver’s license.
• Capable of performing basic mechanical repairs to buildings and equipment.
• Capable of managing dynamic priorities, adapting to changing customer expectations, and completing work requests efficiently with high-quality standards.
• Demonstrates general plumbing, electrical, and carpentry skills.
• Preference given to those with some undergraduate business or trade school training.
• Completing detailed training on life-critical work practices related to modified confined space procedures, hazardous energy control, and required documentation processes using paper and digital communications.
• Ability to interpret instructions in written, oral, diagram, or graphic form, including safety rules, operating and maintenance instructions, and procedure manuals.
• At least one year of experience servicing and maintaining commercial dock levelers, doors, automatic doors, dock locks, and overhead door hardware, while maintaining dock maintenance program records.
• High school diploma (or equivalent) required.
• Proficient with hand tools and small/large power tools.
• Able to competently operate a forklift, scissor lift, and aerial lift.
• Strong problem-solving skills and ability to handle practical situations with limited standardization.
• Able to disassemble and reassemble fixtures, fans, pumps, HVAC equipment, and other building-related equipment.
• Able to operate a personal computer, cell phone, and/or electronic tablet.
• AAADM certification is preferred.
• Outdoor weather conditions (including extreme cold, extreme heat).
• Experience must include maintenance of pneumatic and/or hydraulic systems.
• Ability to execute repetitive tasks as trained without deviation.
• Able to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; applies concepts of basic algebra and geometry.
• Ability to speak effectively before groups of customers and/or employees.
• Experience in roles requiring physical labor, including mechanical, electrical, plumbing, and carpentry concepts, is preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance