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Servicemax Support Tech Analyst
Johnson Controls
Provide technical support & administration for ServiceMax and Salesforce platforms.
1d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Pune/Pimpri-Chinchwad Area
Office Full-Time
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
data integration
system monitoring
custom development
technical support
solution testing
case management
- Collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows.
- Validate the performance of Salesforce solutions through rigorous testing and debugging.
- Provide continuous maintenance for delivered applications, including troubleshooting and resolving issues.
- Work with data provided from and to ERP systems and ETL tools like MuleSoft.
- Follow ServiceMax best practices and enforce data quality policies.
- Monitor and maintain ServiceMax systems to ensure the platform is running smoothly and efficiently.
- Create and manage cases, ensuring issues are tracked and resolved within established Service Level Agreements (SLAs).
- Staying up to date with the latest Salesforce technologies, ServiceMax evolution, best practices, and industry trends.
- Provide technical support for ServiceMax users, resolving issues related to system functionality, data accuracy, and performance.
- Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services.
- Troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the ServiceMax environment.
- Using technologies as MuleSoft, Oracle Integration Cloud.
- Collaborates with Solution Architects.
- Work closely with delivery team and administrators to identify and implement system enhancements and improvements.
- Facilitate technical delivery with Managed Services.
- Work with architects and project managers to eliminate recurring tickets.
What you bring
servicemax
salesforce
data loader
oracle
agile
master's
- ServiceMax administration certifications
- Excellent communication skills in English.
- Experience working in Field Service domain.
- Min 4 years of implementation experience with Salesforce.
- Experience on mobile application ServiceMax FSA/Go.
- Experience with TrueContext application.
- Master Degree in Computer Science, Information Systems, or other related field.
- Bachelor’s degree in computer science, Information Systems, or other related field.
- Min 3 years in Agile and DevOps development.
- Min 2 years of experience with ServiceMax application.
- Good knowledge of Data Loader tool.
- Knowledge of Databases – Oracle, SQL Server.
- Strong Knowledge of Salesforce/ServiceMax application administration, security models, sharing rules, standard/custom objects, Validation and workflow rules, reports/dashboards.
- Direct experience or experience with integrating with ERPs.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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