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Winncompanies

Service Order Manager (Hickam Communities)

Company logo
Winncompanies
Award‑winning developer and manager of affordable, mixed‑use housing communities
Manage service orders, preventive maintenance, and personnel in a residential maintenance department at a military base in Honolulu, HI.
13d ago
$69,570 - $83,485
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Honolulu, HI
Onsite
Company Size
1,683 Employees
Service Specialisms
Asset Management
Development & Construction Management
Property Management Consulting
Renewable Energy & Sustainability Initiatives
Underwriting and Due Diligence Services
Military Housing Services
Adaptive Reuse of Historic Buildings
Sector Specialisms
Residential
Affordable Housing
Military Housing
Multifamily
Luxury Housing
Mixed-Use
Commercial
Retail
Role
What you would be doing
quality control
team supervision
budget management
personnel management
service oversight
safety compliance
  • Quality Control Activities and Subcontractor Verification: Perform quality control checks for service request process for technician and subcontracted work to ensure time and quality expectations are met.
  • May be responsible for duties of Service Dispatch Manager, Service Order Coordinator, Resource Manager, and Field Supervisors in their absence or as required.
  • Responsible for meeting outlined budgetary requirements and forecasting volume and cost overages.
  • Personnel Management: Participate in hire, termination, performance management, and progressive discipline in coordination with DOF and HR. Train, coach, and mentor team members. Schedule and adjust technician's daily workload. Assist coordination of technician training, truck stock inventories, and employees.
  • Oversee Service Operations: Ensure that all IPC Housing Services and Military Partner policies, procedures, standards, and reporting requirements are effectively communicated to employees, adhered to, and properly implemented and delivered accurately and in a timely fashion.
  • Will be responsible for direct supervision of 2 to 3 employees and indirect supervision of 15 to 20 employees.
  • Scope, schedule, and coordinate preventive maintenance work (internal and contracted), including individual homes, playgrounds, amenities, and facilities. Manage scheduled curb-appeal and other work for entire project to include street-sweeping, pressure-washing, preventive maintenance, etc.
  • Scope, schedule, and coordinate service order work (internal and contracted). Utilize the Yardi tools to manage service orders.
  • Employee and Site Safety/Environmental: Participate in site safety and environmental programs, coordinating with regional safety and environmental managers on immediate concerns and opportunities for improvement. Educate, monitor, and coach team members about safety and environmental requirements and standards. Act as Mold Operations and Maintenance (O&M) Coordinator. Manage all documentation, repairs, and testing for mold issues.
  • Communicate daily with Maintenance department managers (COM, Dispatch, Warehouse) to ensure appropriate goals and targets are met for Service Orders. Ensure consistent and accurate communication between maintenance department and community/leasing offices.
  • Reporting: Generate and review appropriate weekly and monthly maintenance reports to determine if there are any current or potential issues. Make recommendations for solutions and ensure solutions are implemented by appropriate staff. Evaluate property damage reports and incident reports and make recommendation for future actions.
  • Customer Service Escalations: Address and diffuse customer concerns and escalation, including appropriate follow up, parts scheduling, contractor scheduling, and follow through to resolution.
What you bring
management experience
communication skills
leadership skills
yardi
technical training
real id
  • A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
  • Minimum 1-3 years of previous supervisory/management experience.
  • Outstanding verbal and written communication skills.
  • Excellent leadership and coaching skills.
  • Experience with computer systems, particularly Microsoft Office applications and Yardi property management software.
  • Demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use in varied situations.
  • Excellent customer service skills.
  • Minimum 3-5 years of previous work-related experience in residential or facilities maintenance.
  • This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.
  • Vocational or technical training and/or Associate's degree.
  • High school diploma or GED equivalent.
  • Ability to comprehend and communicate complex verbal information in English to organization staff, clients, families and external customers.
Benefits
  • Various comprehensive Medical, Dental, & Vision plan options for you and your family
  • 401(k) plan with a company match
  • Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday)
  • Wellness program (group challenges, seminars, gym membership reimbursement)
  • Employee Assistance Program
  • Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance
  • Tuition Reimbursement program and continuous training and development opportunities
  • Flexible Spending Account and Dependent Care Flexible Spending Account
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • real id compliant driver's license/id is required for federal facility access.
  • criminal background check, credit check, and reference check upon job offer.
Company
Overview
1971 Founded
Year Established
The company was founded with the vision of transforming housing into vibrant communities.
106,000+ Units Managed
Property Management Scale
The company manages a large portfolio of residential units across multiple states.
$ Hundreds of Millions
Annual Revenue
The company generates significant revenue from its real estate development and management activities.
  • Began as a vision to turn housing into vibrant communities.
  • Operates across 27 states plus D.C. and Puerto Rico.
  • Handles a diverse portfolio including affordable, mixed-income, market-rate, and military housing.
  • Projects integrate residential units with commercial spaces to create lively, mixed-use neighborhoods.
  • Expanded through three business arms: development, residential management, and military housing services.
  • Known for award-winning projects that revitalize neighborhoods with energy-efficiency upgrades.
  • Combines large-scale property management with hands-on community engagement programs.
Culture + Values
  • We are committed to providing a collaborative and supportive environment.
  • We encourage innovation and creative thinking to drive positive change.
  • We strive for excellence in everything we do and take pride in our work.
  • We are committed to the success of our employees, residents, and communities.
  • We embrace a strong work ethic and dedication to our customers.
Environment + Sustainability
2050 Target
Net Zero Emissions Goal
Aiming to achieve net zero carbon emissions by 2050.
  • Focus on energy-efficient practices in new developments and property renovations.
  • Implemented green building standards, such as LEED certification, across many properties.
  • Prioritize reducing energy consumption and greenhouse gas emissions in its portfolio.
  • Focus on water conservation, waste reduction, and sustainable materials in projects.
Inclusion & Diversity
45% Representation
Women in Workforce
Represents women's percentage in the workforce.
  • Established diversity and inclusion initiatives to build a more inclusive workplace.
  • Actively supports recruitment efforts aimed at increasing diversity across all levels of the organization.
  • Tracks and reports on diversity metrics to assess its progress.
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