Process requests for rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc.
Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures.
Maintain strong tenant relations:
Assist with resident activities, address specific problems, plan meetings, or support activities s as appropriate
Assist in supervising personnel (as stated above) of regions portfolio and make recommendations as needed
Check references and other information on resident applications through Management's approved credit and criminal investigative service
Refer residents with special problems, such as economic, social, legal, health, etc. to groups or agencies that provide assistance
Send/Post all notices regarding compliance to rules and regulations when a violation occurs
Oversee all work associated with the upkeep and maintenance of the grounds.
Financial record keeping e.g. generate records, receipts and reports efficiently using a calculator and the computer system
Assist in site inspections and evaluations within the portfolio
Prepare and monitor site budget
Maintain community owned materials and tools in a neat and orderly manner at all times.
Maintain a neat and organized workshop area free of clutter and debris for these tools. Upon completion of a maintenance task, all tools and excess supplies shall be cleaned up and stored properly.
Log all resident complaints and dispatch maintenance personnel promptly. Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs.
Prepare and review performance appraisals and discuss with subordinates as appropriate.
Show vacant apartments utilizing professional marketing procedures, and maintain a high level of continued occupancy by leasing property in a timely manner
Assist in the general property maintenance (as stated above) of regions portfolio and make recommendations as needed
Counsel employees regarding job performance and document in accordance with established procedures
Participate in employment interviews and make hiring decisions as needed
Follow-up delinquent accounts and pursue collections in accordance with established procedures
Hire, train, supervise, counsel and (sometimes) terminate site staff
Resolve conflict and complaints among residents, if possible, in order to avoid grievances. Always address resident concerns in a professional manner
Oversee maintenance of the grounds, trash container areas, and common areas not allowing any trash or debris to accumulate
Be sure all vacant apartments are cleaned immediately and made ready for showing and occupancy within three days after move out.
Maintain verbal, electronic (email) and written communication with Regional Manager and Corporate office regarding all relevant matters to regions portfolio management
Participate in hearings and appeals as needed
Discuss disciplinary action with Regional Manager prior to taking action
Process invoices for correctness, accuracy, and proper coding
Provide new hire orientations for employees e.g. acquisitions
Assist in the general administration (as stated above) of regions portfolio and make recommendations as needed
Complete Rental Agreements
Assist in approving invoices and managing regions property expenses and budgets on a weekly basis
Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures
Maintain tenant files and related documentation regarding continuing eligibility and adjustments
Maintain and reconcile the property’s petty cash fund
Maintain the property business office in a neat, orderly and businesslike manner at all times with regularly scheduled office hours per established procedures.
Monitor expenses to ensure spending is within guidelines
Complete move in and move out reports, and send move in and move out packages to Property Accountant for permanent filing and disbursement of security deposits
Review time and leave reports for assigned staff
Complete and submit incident reports for all events that may involve injury or damage
Purchase office supplies and other administrative supplies for the property
Counsel residents who are not complying with the terms of the lease concerning delinquent payments
Collect rents and maintain computer records according to GoldOller’s Onsite Procedures Handbook
Make daily bank deposits
Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation
Write, obtain prices and place advertisements (with Regional Manager’s approval) in the appropriate publications for best exposure for the community
Assist with security activities by communicating with security personnel regarding specific problems, and participating in "knock and talk", as needed.
Conduct property inspections, including move in, housekeeping, and grounds in order to assure adherence to established standards.
Train other site employees within regions portfolio in GoldOller Policy and Procedures, Leasing and any other training
Schedule and complete customer surveys in order to identify resident needs; assess quality of services, etc.
Issue purchase order numbers and track purchases from order through invoice
Post charges associated with work order, late charges, etc. by entering them in computer and generating notices for residents
Delegate authority to key employees (must be approved by the Regional Manager) The District Manager’s
Requirements
realpage
property management
building maintenance
time management
certification
communication
Ability to analyze situations, identify problems and come up with solutions as they relate to Property Management
Detail orientated
Relocation Required! Canterbury Green Apartments is located in Fort Wayne, Indiana. Candidates must reside locally or be willing to relocate for this position.
High school education or equivalent
Basic knowledge of building maintenance, fire prevention and liability reduction principles
Knowledge of RealPage OneSite Property Management Software e.g. Leasing and Rents
Professional verbal or written communication with Regional Manager, Corporate Office, employees, vendors, and company contacts, residents and their guests
Valid driver's license
Effective use of time management with the ability to work independently
Knowledge of the agencies that provide assistance and services to residents, including some eligibility requirements
Must obtain certification as a Property Manager, or equivalent, within twelve (12) months of employment.
Knowledge of personnel management and supervision
Knowledge of basic office practices, procedures and equipment e.g. telephone, fax, copier and computer
Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements
Understand accounting theories, principles, and practices of the following:
3 yrs. experience in property management, real estate or related fields
Be available at all times either personally, or through other site personnel, for emergency calls.
Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord Tenant Law, OSHA Standards, local and state building codes, etc.
Benefits
Paid Parental Leave
Company Paid Health Reimbursement Account
Use of personal vehicle
All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
Company-Matched 401(k) Retirement Savings Plan
A Celebrate YOU Day (To use at your leisure, for any special occasion)
Company Paid Certifications and Licensing
Company Paid Life Insurance
12 Paid Holidays
Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
The company was founded with the vision of acquiring, managing, and improving multifamily properties.
It has a strong presence in the U.S. real estate market, focusing on high-quality multifamily residential investments.
The company has consistently delivered value to investors by acquiring well-located properties, repositioning them, and enhancing their performance.
It operates across various property types, with an emphasis on residential and commercial real estate, targeting value-add opportunities.
The company’s portfolio spans diverse markets, identifying properties with the potential for significant value appreciation through strategic improvements.
The company’s investment strategy is driven by a disciplined approach to real estate, focusing on long-term returns through operational excellence.
Culture + Values
We operate with honesty, transparency, and fairness in all our dealings.
We strive for excellence in everything we do, aiming to exceed expectations.
Collaboration is key, and we support one another in achieving shared goals.
We take responsibility for our actions, ensuring that we deliver on our promises.
We are dedicated to understanding and meeting the needs of our clients and residents.
Environment + Sustainability
The company is committed to enhancing sustainability across its portfolio by implementing energy-efficient solutions and environmentally friendly practices.
The company has a goal to achieve carbon neutrality by 2050, with significant progress already made towards energy-efficient building renovations and eco-friendly operations.
The company has invested in green building technologies, such as energy-efficient lighting, water-saving fixtures, and smart climate control systems, which reduce utility costs and lower the carbon footprint of its properties.