Clarion Housing Group
Providing and building affordable homes across England, reinvesting surplus into communities.
5 hours ago
$49,178 - $57,849
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Haywards Heath, England, United Kingdom | Mole Valley, England, United Kingdom
Hybrid
Company Size
4,000 Employees
Service Specialisms
Sector Specialisms
Description
team leadership
void reduction
data analysis
compliance
stakeholder management
service improvement
This is a pivotal time for Clarion’s Lettings Service as it pilots new ways of working, invests in service transformation and reshapes the delivery of homes for customers and communities. The Available Homes Manager will provide senior operational leadership for a large, dispersed team responsible for end‑to‑end delivery of safe, compliant and sustainable lettings across the South region. Reporting to the Head of Home Moves, the manager will work closely with fellow regional leads to shape strategy, drive consistency and deliver national service improvements while ensuring strong regional performance.
Key duties include leading, motivating and developing the regional team, embedding a culture of accountability and continuous improvement, and owning lettings performance through data‑driven decision making. The manager will reduce void turnaround times and rent loss by effective planning, prioritisation and cross‑service collaboration, and will act as the regional voice within the national Available Homes management structure, contributing to planning and transformation activity. Building and maintaining relationships with local authorities, external partners and internal Maintenance, Housing Management and Development teams is essential to ensure homes are ready, compliant and allocated fairly.
- Lead and develop a large dispersed regional team, fostering accountability and continuous improvement.
- Reduce void turnaround times and rent loss through planning and cross‑service collaboration.
- Represent the South region in national Available Homes management, shaping strategy and transformation.
- Build and maintain relationships with local authorities and external partners, managing nomination agreements.
- Coordinate with Maintenance, Housing Management and Development to ensure homes are ready, compliant and fairly allocated.
- Ensure regulatory compliance, risk management and a high‑quality customer experience.
- Contribute to consistent service improvement initiatives and policy development nationally.
Requirements
housing management
performance management
stakeholder engagement
analytical
uk eligible
multi‑location
The role requires significant management experience in social or affordable housing, preferably within a housing association or local authority environment, and a proven track record of leading operational teams at scale across multiple locations. Strong performance‑management capability, confidence engaging senior stakeholders and an analytical, solutions‑focused approach are also needed. Candidates must be eligible to work in the UK, reside in England or Wales for the duration of employment and be able to travel across the South region.
- Own end‑to‑end lettings performance, using data‑driven decision making.
- Significant management experience in social/affordable housing or local authority environment.
- Proven track record of leading operational teams across multiple locations/regions.
- Strong performance‑management skills with ability to improve outcomes in complex services.
- Confident stakeholder engagement with senior officials, commissioners and internal leaders.
- Analytical, solutions‑focused approach balancing delivery and long‑term improvement.
- Eligibility to work in the UK and residence in England or Wales for the duration of employment.
Benefits
- Salary £49,178‑£57,849 per annum.
- Hybrid work from Haywards Heath or Leatherhead with travel across the South region.
- Access to Clarion’s employee benefits supporting lifestyle.
- Opportunities to contribute to national service transformation.
Training + Development
Interview process
Visa Sponsorship
- no visa sponsorship provided; candidates must already be eligible to work in the uk.
Security clearance
Overview
Born in 2016
Year of Formation
The company was formed from the merger of Affinity Sutton and Circle Housing, combining over a century of social housing heritage.
125,000 Homes
Properties Managed
Operates and maintains 125,000 residential properties across the UK.
1,500 New Homes
Annual Development
Delivers over 1,500 new homes annually, with two-thirds focused on affordable tenures.
£993 Million Turnover
Annual Revenue
Generated £993 million in revenue, used to fund property maintenance and community programs.
- Today stands as the UK’s largest housing association, serving around 360,000 residents across more than 170 local authorities.
- Its development arm, Latimer, delivers over 1,500 new homes a year, with two-thirds aimed at affordable tenures.
- Surplus funds are channelled back into maintenance and community initiatives.
- In 2023-24 alone, £418 million was invested in improving existing homes while its charitable arm supported thousands with employment and financial resilience programs.
- The nearly 4,000-strong team partners with hundreds of employers annually to embed social value and regenerate neighbourhoods.
- Unusual for a housing association, issues sustainability bonds and holds a top G1/V2 regulatory rating for financial health and governance.
Culture + Values
- Creating a culture where everyone feels welcome, valued and included.
- Committed to delivering high-quality homes and services.
- Building trust through transparency and integrity.
- Focusing on teamwork and supporting each other to achieve shared goals.
- Striving for excellence and continuous improvement in everything we do.
Environment + Sustainability
Net Zero by 2050
Climate Target
Aiming to achieve net zero carbon emissions by 2050.
- Reducing energy consumption across the housing stock.
- Improving the environmental performance of new homes through sustainable design.
- Increasing use of renewable energy in the operations of Clarion Housing Group.
- Developing and managing sustainable homes and communities with a focus on environmental impact.
Inclusion & Diversity
50% female leadership
Leadership Target
Target to achieve equal gender representation in leadership positions by 2025.
- Working towards an inclusive environment for people of all backgrounds.
- Increased focus on supporting career development and progression for underrepresented groups.
- Continuing to improve the gender pay gap through strategic actions and initiatives.