Community Manager

Description

• Maintain a professional image and ensure all team members adhere to dress code and uniform requirements.
• Maintain the leasing office in a neat, organized, businesslike manner with consistent office hours.
• Report all liability and property incidents immediately; ensure timely submission of workers’ compensation documentation.
• Lead weekly team meetings that encourage collaboration, innovation, and alignment with company standards and strategic goals.
• Maintain high resident satisfaction through timely service, proactive communication, and effective conflict resolution.
• Ensure leasing teams maintain a 25%+ closing ratio and score 85%+ on shopping reports.
• Counsel delinquent residents and participate in court hearings or appeals as needed.
• Interpret and apply all personnel and departmental policies consistently.
• Manage advertising and social media strategy; track competitors and complete regular market surveys.
• Prepare and monitor budgets; drive property performance by meeting/exceeding occupancy and rental income goals, maintaining ≤2% bad debt, and optimizing expenses within budget by month-end.
• Motivate, empower, and promote teamwork across the site team to achieve shared goals.
• Develop action plans when performance falls below expectations; communicate needs and collaborate with the Regional Property Manager, Asset Manager, and DOO.
• Ensure timely completion of preventative maintenance, safety checklists, and inspections per company best practices.
• Ensure all resident-facing materials are professionally branded and visually aligned with company standards.
• Oversee all work performed by vendors and contractors related to building and grounds maintenance.
• Oversee leasing strategy, pricing, and renewals consistent with leadership and AIRM guidance.
• Oversee all make-ready processes to balance speed, quality, and budget.
• Partner with maintenance leadership to ensure all service requests are logged, responded to within 24 hours, and closed promptly; communicate with residents when delays occur.
• Manage seamless, compliant move-ins and move-outs; complete all leases, renewals, and addendums.
• Recruit, onboard, and retain high-performing talent while fostering a culture of accountability, engagement, and continuous learning.
• Professionally communicate resident notices and enforce compliance with rules and regulations.
• Oversee timecards, overtime, PTO, and attendance; ensure timely review and approval.
• Ensure CRM is properly managed—respond to unmanaged leads within 24 hours and follow up on leads requiring attention per policy.
• Ensure availability for emergency calls, either personally or via designated team members.
• Maintain high occupancy by professionally showing vacant apartments and following timely leasing procedures.
• Monitor, solicit, and respond to social media reviews in alignment with brand standards.
• Regularly walk, oversee, and inspect the property while documenting findings in applicable systems.
• Accurately prepare, track, and report financial data—including payroll, overtime, petty cash, rent collection, delinquency, evictions, FAS, damages, and security deposit reconciliations—in compliance with company policy.
• Maintain high standards of curb appeal, cleanliness, and safety across grounds and common areas; ensure OSHA and MSDS compliance.
• Utilize all required operational technologies (including RealPage products) to track performance, manage purchasing, maintain PO compliance, and ensure real-time data accuracy.
• Maintain community-owned tools, materials, and equipment neatly and securely; ensure shop areas remain clean and organized.
• Attend management meetings, complete all assigned training, and ensure team training compliance.
• Refer residents to appropriate agencies for economic, social, legal, or health-related support.
• Develop creative resident retention programs; host and attend resident events; maintain a 40%+ renewal ratio.
• Provide real-time coaching, conduct performance reviews, develop growth plans, manage corrective action, and lead the counseling and termination process when necessary.
• Complete move-in, move-out, vacancy, and annual unit inspections. Enforce Fair Housing laws, safety codes, health regulations, and local ordinances. Assess and post all related charges and issue professional resident notices.
• Complete approved credit, criminal, and background checks for all applicants.

Requirements

• Exceptional leadership, coaching, and team-building abilities.
• 1–3 years of residential property management experience as a Community Manager or similar role.
• Proven ability to build effective relationships with peers, leadership, residents, and external partners.
• Valid driver’s license and reliable personal vehicle required.
• Ability to travel to other sites, including out-of-state and overnight travel as needed.
• Experience with OneSite required.
• Physical Ability: Able to lift/push/pull up to 40 lbs.
• Education: High school diploma or GED required; Bachelor’s in Business or Marketing preferred.
• Proficiency in Microsoft Office and RealPage systems (OneSite, YieldStar, Lead2Lease, Ops Technology).
• 1–3 years of multifamily housing experience.
• CAM or ARM certification preferred.
• Excellent conflict resolution skills with a balance of empathy and firmness.
• Strong multitasking, organizational, communication, and problem-solving abilities in a fast-paced environment.
• Strong understanding of Fair Housing, ADA, FCRA, OSHA, landlord-tenant laws, and applicable state/local codes.
• Demonstrated success in property management with strong financial, leasing, marketing, and resident relations skills.
• Ability to work one weekend per month.

Benefits

• Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!
• 12 Paid Holidays
• Company-Paid Health Reimbursement Account
• Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
• Comprehensive Medical, Dental, and Vision Plans (available after 60 days of employment)
• Company-Paid Life Insurance
• Company-Paid Certifications & Licensing
• Company-Matched 401(k) Retirement Savings Plan
• Paid Maternity Leave
• A Celebrate YOU Day (to use at your leisure for any special occasion)

Training + Development

Interview process

Visa Sponsorship

Security clearance