Field Service Technician

Description

• Prepares all documents and reports to be delivered to the customer representative. Reports work done in a timely manner and follows up when needed.
• Identifies potential equipment failures proactively and requests corrective actions. Troubleshoots equipment failures and makes recommendations to prevent future issues.
• Provide technical guidance and mentorship to junior technicians, assisting them in developing their skills and expertise.
• Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities.
• Identifies suggestions for product and quality improvement and communicates them within the organization. Provides recommendations to management to improve operations and customer service.
• Contributes to customer satisfaction by executing service work according to customer orders and expectations. Builds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally.
• Applies safety rules and practices, as well as environmental responsibilities. Reports unsafe practices and incidents.
• Performs service tasks, identifies technical problems, and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.).

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance