

Designs, manufactures, and services elevators, escalators, and moving walkways worldwide.
18 hours ago
Intermediate (4-7 years)
Full Time
India
Field
Company Size
69,000 Employees
Service Specialisms
Sector Specialisms
The position, posted on 2026-01-08 for Otis in Pune, India, is based at CTS No 10, 12B, Sadhu Vaswani Road, Unit 101A/101B. The role involves coordinating between employees and customers, gathering daily feedback, and planning the work schedule. It also includes allocating manpower based on callbacks and conducting annual equipment surveys to plan preventive repairs.
Safety and quality are core responsibilities. The incumbent will lead toolbox talks, promote safe work practices, perform Fatality Preventive Audits, and ensure compliance with EH&S policies. Regular inspections, risk‑assessment mitigation, and timely closure of repair orders are required to maintain zero‑incident targets.
Customer relations include meeting key clients to build rapport, handling contract renewals, providing quotations, and negotiating pricing for new and modification orders. The role also covers follow‑up of invoices, recovery efforts, and updating conversion or cancellation data in the system.
Candidates must hold a Diploma or BE in Engineering and possess 5‑8 years of elevator service experience. Strong communication, interpersonal, and assertive problem‑solving skills are essential, along with the ability to manage high‑profile customers independently.