Otis Elevator Co.
Designs, manufactures, and services elevators, escalators, and moving walkways worldwide.
18 hours ago
Intermediate (4-7 years)
Full Time
India
Field
Company Size
69,000 Employees
Service Specialisms
Sector Specialisms
Description
elevator survey
preventive repairs
installation survey
repair closure
risk assessment
toolbox talks
The position, posted on 2026-01-08 for Otis in Pune, India, is based at CTS No 10, 12B, Sadhu Vaswani Road, Unit 101A/101B. The role involves coordinating between employees and customers, gathering daily feedback, and planning the work schedule. It also includes allocating manpower based on callbacks and conducting annual equipment surveys to plan preventive repairs.
Safety and quality are core responsibilities. The incumbent will lead toolbox talks, promote safe work practices, perform Fatality Preventive Audits, and ensure compliance with EH&S policies. Regular inspections, risk‑assessment mitigation, and timely closure of repair orders are required to maintain zero‑incident targets.
Customer relations include meeting key clients to build rapport, handling contract renewals, providing quotations, and negotiating pricing for new and modification orders. The role also covers follow‑up of invoices, recovery efforts, and updating conversion or cancellation data in the system.
- Coordinate daily interactions between staff and customers.
- Collect previous‑day feedback and create the daily work schedule.
- Allocate manpower each day based on received callbacks.
- Perform annual surveys of all elevators in the territory and plan preventive repairs.
- Conduct New Installation Surveys (NIS) for new construction and modernization projects.
- Lead daily toolbox talks and promote continuous safety awareness.
- Execute Fatality Preventive Audits and other safety demonstrations.
- Prepare monthly and quarterly performance review reports.
- Ensure timely closure of T/Repair orders and reduce top‑ten recurring callbacks.
- Conduct random quality checks and adhere to EH&S policies.
- Perform risk‑assessment (JHA) mitigation and complete corrective actions on schedule.
- Participate in incident investigations and RQC & safety meetings.
- Meet clients regularly to develop rapport and handle contract renewals.
- Negotiate pricing for contracts, T‑order business, and modification orders.
- Follow up on invoices, recoveries, and update conversion/cancellation data.
- Indent and coordinate material requisitions with stores; monitor net O/payment.
Requirements
engineering diploma
5-8 yrs
elevator service
communication
problem solving
customer management
Candidates must hold a Diploma or BE in Engineering and possess 5‑8 years of elevator service experience. Strong communication, interpersonal, and assertive problem‑solving skills are essential, along with the ability to manage high‑profile customers independently.
- Hold a Diploma/BE in Engineering with 5‑8 years elevator service experience.
- Demonstrate excellent communication, interpersonal, and proactive problem‑solving abilities.
- Ability to manage high‑profile key customers independently.
Benefits
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1853 Founded
Year of Establishment
Operates as a leader in vertical transportation solutions.
- Pioneered the first passenger elevator, revolutionizing urban transportation.
- Serves a wide range of sectors, including residential, commercial, and infrastructure projects.
- Their work can be seen in iconic structures like the Burj Khalifa.
- Focuses on safety, efficiency, and sustainability in urban spaces.
- Advanced smart elevator systems enhance user experience and energy efficiency.
Culture + Values
- We put people at the center of everything we do.
- We are reliable, smart and focused on the future.
- We are creating a more personal, connected world.
- We roll up our sleeves to get it done.
Environment + Sustainability
50% Reduction
Emissions Target
Aims to cut Scope 1 and Scope 2 emissions by half by 2030.
100% Certification
Zero-Waste Goal
Seeks to achieve zero-waste-to-landfill certification for all factories by 2025.
30% CO₂ Reduction
Emissions Achievement
Factories have reduced CO₂ emissions by more than 30% since 2015.
6.62M lbs Recycled
Waste Diversion
Florence, SC factory recycled over 6.6 million pounds of sheet metal in a year.
- Achieve carbon neutrality for factory electricity by 2030.
- Complete ISO 14001 certification for all factories by 2025.
- Spanish plants: San Sebastián factory LEED Platinum and 100% renewable energy; Vigo plant solar panels reducing electricity use ~30%, cutting ~44 metric tons CO₂/year.
- Science‑Based Targets initiative–approved goals: reduce absolute Scope 1 & 2 GHG emissions 55% by 2033 (2021 base year); reduce Scope 3 emissions 33% by 2033.
Inclusion & Diversity
34% Women Executives
Women in Leadership
34 percent of the company’s executives identify as women, reflecting gender diversity at the executive level.
26% Diverse Executives
Ethnic/Racial Diversity
26 percent of U.S.-based executives are ethnically or racially diverse, contributing to broader representation.
56% Diverse Board
Diverse Representation
Over half of the Board members are women, ethnically diverse, or both.
100% Gender Parity
Gender Parity Target
Aiming for equal gender representation in executive ranks by 2030.
- Employee Resource Groups support colleagues in field operations, Black/African American communities, LGBTQ+ individuals, and others.
- A six-point framework guides initiatives in anti-racism, bias education, STEM pipeline development, mental health support, and social justice.