Community Manager - Bullhouse

Description

• Partners with the Central Finance Team (CFT) to resolve delinquent and prepaid research and collection issues, notice delivery, unit walks, and eviction process.
• Assigns daily zones, tour paths, and market-ready apartment home responsibilities to associates. Walks zones on their own to inspect assigned zones, tour paths, and show apartment homes, ensuring all areas meet Company standards. Follows up with the associate responsible for the zone to promptly address and resolve any deficiencies.
• Builds high-performing teams by interviewing and hiring talent, ensuring effective onboarding, and driving associate development. Provides clear direction, regular feedback, and one-on-one coaching to improve associate performance, strengthen engagement, and increase retention. Partners with associates to set and achieve goals, foster continuous learning and achieve long-term business success.
• Follow and comply with the Company’s established operating systems, financial, human resources, marketing, safety and security policies and procedures, and standard operating procedures (SOPs), and meet the Company’s and department’s standards and other requirements related to job performance.
• Personally practice proper safety techniques, follow the Company’s risk and safety policies and procedures, and immediately report any associate or visitor injury, accident, or other safety-related issues to the appropriate individual(s).
• Manages all facets of the day-to-day property operations to meet or exceed the occupancy, expenses, and CNOI goals.
• Maintain working knowledge of laws, rules, and regulations concerning apartment home leasing and management, i.e., Fair Housing and compliance with collections, evictions, towing, and pool enclosures.
• Monitors resident events, social media activity and customer reviews, ensuring activities, content and responses align with Company standards. Reviews related dashboards weekly to provide guidance, accountability, and support.
• Develops a high-performing sales culture by leading daily sales huddles, modeling effective selling practices, ensuring alignment with company standards, and coaching associates throughout the sales process; elevating team confidence, consistency, and leasing performance that drives occupancy, resident satisfaction and retention, and revenue goals.
• Maintain a current knowledge of the Company’s property management systems, software, and other technologies used for executing day-to-day business operations. Stay informed about changes, updates, and other developments with the systems and software.
• Partners with marketing to develop and implement programs to improve the customer experience. Leverages marketing resources to meet leasing and retention goals and promote the Lantower Residential brand.
• Utilizes property management systems, customer relationship management (CRM) systems and other Company technologies to effectively manage and track all community movement such as customer traffic, follow up, applications, move-ins, move-outs, service requests, and customer and resident communications.
• Continually identify and act on opportunities for improving the level and quality of selling and customer service provided by the onsite team and by personal performance and participates in and supports efforts that will enhance the community’s efficiency, effectiveness, productivity, and overall contributions to the Company.
• Analyzes market conditions, occupancy trends, and competitive pricing and makes relevant suggestions for adjustments to market rents, leasing incentives, and resident retention programs.
• Builds a strong partnership and meets regularly with the Maintenance Supervisor (MS) to ensure maintenance and onsite associates collaborate seamlessly, creating product excellence, sales success and memorable customer experiences resulting in higher occupancy, stronger renewals, and more positive reviews.
• Creates an environment of cooperation, enthusiasm, and professionalism among associates, residents, and supplier partners.
• Stays abreast of community and product enhancements, identified community competitor set, market trends, surrounding neighborhood and other related elements to effectively sell the community’s value to customers.
• Manages the community’s financial performance by creating monthly variance reports, executing POs and invoicing, monitoring expenses, ensuring accurate reporting, and implementing strategies to drive revenue growth and long-term financial success.

Requirements

• Incumbents must have reliable transportation, maintain a valid driver’s license, carry current automobile insurance and be able to drive to and from communities as required by the business.
• Ability to read, understand, and interpret operating and financial statements.
• Ability to manage a high volume of work in occasionally stressful situations, collaborate and work with a supervisor and the team as well as independently, and demonstrate through words and behaviors the core values and philosophies of the Company.
• Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Solid computer literacy, with experience in property management systems and the Microsoft suite of products (Word, PowerPoint, Excel, Teams) with the ability to learn new software applications quickly.
• Ability to create and present data-driven presentations to diverse audiences, including senior-level leaders and executives.
• Ability to focus on achieving and exceeding assigned performance targets using a results-driven mindset.
• Incumbents must be able to lift and/or carry objects and equipment of up to 20 pounds in connection with property operations or job performance.
• Ability to analyze data, problem solve and make informed decisions. Demonstrates knowledge of financial reporting by accurately summarizing financial progress and using the data to make sound business decisions to drive positive results.
• Ability to be detail-oriented with excellent organizational, time management, and multitasking skills.
• Incumbents will be exposed to outside elements including weather conditions and varying temperatures.
• Ability to remain calm during a crisis and think strategically to create workable business solutions. Proven history of demonstrating sound judgment in decision-making and problem-solving situations.
• Proficiency in property management systems, such as Entrata, SmartRent, EliseAI, etc. is preferred.
• Ability to take initiative to make forward progress without being directed or asked.
• High school diploma or GED equivalent experience; Minimum of three (3) plus years of experience in the multi-family industry and managing a team is preferred.
• Ability to adapt to changing priorities and responsibilities.
• Proficient in leveraging social media platforms and a passion to create and deliver engaging and distinctive content.
• Incumbents will work in a Lantower Residential Community office and will also be expected to perform duties throughout the community. Incumbents must be willing to work a flexible schedule to accommodate specific needs – weekend work is required. Incumbents must be willing to be assigned to other Lantower managed communities as needed.
• Ability to develop and motivate a team with proven people leadership skills and a positive track record for finding, hiring, and managing talent. Experience in setting and communicating goals, coaching for performance, giving feedback, and addressing difficult and sensitive subjects with the willingness to engage Talent Resources (HR) to find mutually appropriate solutions to people situations.
• Availability outside normal business hours, including evenings and weekends, is required.
• Ability to meet and interact effectively with customers, residents, associates, vendor partners and the general public by developing rapport and trust and using excellent interpersonal, verbal, and written communication skills. Able to meet and deal effectively with customers, residents, associates, and supplier partners. Attentive to emotional cues and listens well.
• Incumbents must be able to view computer screens, paper documents, reports, and other written materials for an extended period of time where visual strain may result.
• A minimum of two (2) years of experience in a supervisory/managerial position is preferred.
• This position requires occasional travel between properties within the assigned region and other markets/states and may require occasional overnight stays. Work is typically performed in a combination of office settings and onsite property locations (indoor and outdoor environments).
• Incumbents must be able to tour the community with potential residents, which includes walking, standing, sitting, and climbing stairs.

Benefits

• Some business travel, including overnight stays, may be required for this position to meet with onsite team members and other business leaders, and attend Company sponsored events.

Training + Development

Interview process

Visa Sponsorship

Security clearance