Branch Coordinator

Overview

Manages office operations, safety, customer service, and inventory for a branch.

Key Responsibilities

• inventory management
• po processing
• customer service
• delivery coordination
• it support
• vendor relations

Tasks

-Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement. -Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication. -Assisting in branch inventories. -Facilitate efficient Delivery and Return processes to ensure seamless operations. -Oversee the end-to-end Customer Service process, ensuring exceptional service delivery. -Receiving and distributing incoming mail and/or deliverables. -Manage inbound calls and branch notifications to communication procedures, guidelines, and policies. -Fleet inventory reconciliation. -Collaborating with HR and Managers in onboarding new hires. -Comply with Environmental Health & Safety Policies -Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items. -Facilitating location employee timeclock use and reporting -Prepare required PO reporting and documentation consistent with policy. -Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals. -Ordering/receipt/inventory of office supplies -Investigate invoices that do not match POs and reconcile discrepancies. -Reconciliation of delivery and installation (D&I) reports, -Manage local service contracts, blanket POs, etc. -Issue and receive POs within standard response times. -Manage Location Accounts Payable process to include: -Facilitating IT Help Desk assistance for branch employees as required. -Manage Location Month-End Close processes to include: -Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution. -Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.

Requirements

• college degree
• high school
• salesforce
• sap
• tableau
• ms office

What You Bring

-Ability to follow direction and meet deadlines in a fast-paced environment -High school diploma or GED -Experience building sustainable relationships and trust with vendors through open, proactive communication -Risk management reporting (accidents, OSHA, DOT, etc.) -Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets. -College Degree -Experience applying creativity to problem-solving for positive outcomes -Excellent oral/written communication skills -Strong service orientation, active listening, -Trustworthy & Reliable -Ability to effectively manage multiple, changing priorities in a fast-paced environment -3 or more years’ applicable experience -Vendor negotiation experience (price, timing, etc.) -MS Office (Excel/Word/Outlook) proficiency -Experience working effectively with customers and vendors by phone, email, Zoom, etc.

People Also Searched For

About Willscot

-Pioneered the use of modular office spaces. -Rebranded in 2024 with the tagline 'Right From the Start'. -Offers solutions such as construction site offices, temporary classrooms, event spaces, and mobile healthcare clinics. -Specializes in providing modular offices, classrooms, blast-resistant modules, and climate-controlled storage units.

Sector Specialisms