Bilingual Customer Care Coordinator (**6-month contract)

Description

• Provide support, training and coaching to operational staff
• Providing real-time support for tenants via various contact methods
• Performing follow-ups with prospects, site staff, and operations managers with the intent to maintain 100% occupancy and high tenant satisfaction in all assigned assets
• Daily monitoring of vacancy to identify trouble spots.
• Reviewing call recordings and tracking designated KPI’s
• Logging and responding to electronic and phone inquiries from prospective tenants
• Answering incoming sales and administration calls
• Performing resident satisfaction, move-in, and move-out surveys over the phone with current tenants. Synthesizing and analyzing survey data
• Communicating with Operations regarding rental inquires, applications, appointments and questions
• Promoting a team based atmosphere with the onsite, regional and head office staff
• Scheduling and tracking of appointments, liaising with operations.
• Responding to sales and administration emails.
• Providing refresher training and coaching to operational staff

Requirements

• Sound organizational skills with the ability to multitask
• Demonstrated history of outstanding customer relations skills
• Excellent written and verbal skills
• Bilingual (French/English) written and verbal
• Minimum 2 years sales experience
• Computer proficiency
• College or University education

Benefits

• Phone and onsite training
• Flexibility to work varying shifts within our hours of operation

Training + Development

Interview process

Visa Sponsorship

Security clearance