Front of House

Description

As a Workspace Front of House Associate, you will be the face of Knotel for our clients and visitors, providing exceptional service and maintaining a welcoming and professional environment. Responsible for ensuring the smooth operation of the building’s front-of-house activities, you’ll play a key role in ensuring customer satisfaction, operational efficiency, and a positive member experience.

• Maintain a tidy and professional reception area, ensuring posts and packages are promptly distributed or clients are notified of large deliveries.
• Serve as the first point of contact for clients and visitors, ensuring a warm and professional welcome.
• Monitor visitor logs, contractor access, key sign-in/out processes, ensuring accurate record-keeping by following the security procedures.
• Proactively address member needs and special requests, offering alternatives and solutions with a hospitable and can-do attitude.
• Work closely with the Facilities team to address maintenance concerns, escalating emergencies as needed.
• Build and maintain strong relationships with members, acting as their go-to resource for queries and support.
• Open and close the building daily, ensuring all areas are clean, organized, and ready for clients and visitors.
• Manage and coordinate the day-to-day activities of the cleaning team, ensuring client requirements are met and issues are addressed promptly with contractors.
• Deliver 1st Class Hospitality by anticipating client and visitor needs, resolving issues promptly, within SLAs and exceeding expectations.
• Effectively handle difficult situations and complaints, resolving issues with calmness and professionalism.

Requirements

This role requires a proactive, detail-oriented, and customer-focused individual, with a positive work ethic, who excels in creating great first impressions and fostering positive relationships.

Client & Visitor Experience

• Problem-Solving: A proactive approach to problem-solving with the ability to anticipate client needs and suggest solutions independently.
• Customer Service: A proven track record of providing exceptional customer service, with a client-focused mindset and a passion for hospitality.
• Communication Skills: Impeccable written and verbal communication skills, with a high level of attention to detail.
• Be knowledgeable about building activities, maintaining open communication with Building Managers and Landlords to keep clients informed.
• Organization & Multitasking: Strong organizational skills and the ability to handle multiple tasks efficiently in a fast-paced environment.
• Professionalism: A friendly, approachable demeanor with the ability to manage difficult situations calmly and diplomatically.
• Technical Proficiency: Proficiency in Google Workspace, Microsoft Outlook, and other office tools; experience with CRM systems (e.g., Freshdesk) is a plus.

Benefits

Knotel is revolutionizing the workplace by offering tailored, flexible, and dynamic office spaces. Our mission is to empower businesses to thrive by providing exceptional service and curated environments, enabling clients to focus on their goals while we manage their workspace needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance