Assistant Store Manager (Food) I Marks & Spencer (based in Retail)

Description

2) Deliver Excellent Customer Service

1) Generate Sales

Work in partnership with the Food Buying team to effectively deliver the international food strategy at a local level.

Ensure operational standards are delivered consistently across our Hospitality formats

Maximize sales and profit opportunities in Food department

• Deliver the sales plan for the responsible area by identifying opportunities to drive sales performance
• Ensure delivery and maintain of excellent store presentation and marketing standards across the store by ensuring all product handling techniques reflect the brand values
• Identify and develop talent through effective development planning and training
• Communicate effectively and engage team throughout the department and the company
• Compare competitors’ pricing regularly for identical merchandise to ensure that our pricing policy maintains credibility
• Drives productivity and ensures efficient ways of working in the department
• Minimize losses and maximize the profitability of the department by assisting in the achievement of agreed targets for staffing costs, theft and loss and controllable expenses
• Work with the Visual Merchandising Department to ensure that the items planned to be promoted are given priority of display within the department
• Identify & exploit commercial opportunities by performing commercial probing in order to maximize sales return
• Utilize and analyze business information effectively to ensure efficient stock management and optimize stock cover of responsible department
• Ensure a memorable shopping experience by engaging with team and deliver the excellent Customer Service Experience
• Monitor the consignment goods sales performance and be fully responsible for stock replenishment or returns
• Deliver the performance review process and provide regular feedback to team
• Actively implement sales promotions and follow the sales plan
• Effectively manage and resource all service points e.g. till point, Fitting rooms, etc.
• Obtain all available information, forward plan for seasonal changes in sales, covering, sales events and promotions, space and equipment needs and appropriate stock availability
• Provide a comfortable and convenient shopping experience by maintaining effective merchandise displays, making a personal connection and engaging with the customer with professional product knowledge and clear ticketing
• Make the best use of the space available by using the correct interpretation of commercial information and current merchandise group’s policies
• Drives stock accuracy to deliver business availability targets
• Lead and motivate department staff to drive delivery of consistent high standards of performance and behavior

Requirements

5) Drive In-store Operational Efficiency

Understand the local market to ensure appropriate range and pricing feedback to the Food Buying managers centrally and locally.

3) Use of Space and Department Presentation

• 5+ years work experience in Supermarket industry with supervisory and management experience
• Job-specific skills: Good supervisory and management skills in managing the team and driving performance; strong communication and interpersonal skills; ability to analyse, interpret and translate data into meaningful business information for developing action; be positive and flexible to cope with constantly changing business needs

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance