Executive Casino Host (Slots)

Description

• Collaborate with marketing and operations to create exclusive offers, events, and promotions for top-tier guests
• Monitor and analyze guest data to provide personalized incentives, including room accommodations, meals, and event tickets
• Manage high-level guest issues and complaints, escalating when necessary to ensure guest satisfaction
• Ensure the casino maintains its reputation for high-quality service by offering proactive solutions and exceeding guest expectations
• Develop and nurture relationships with VIP players through personalized communication and exceptional service
• Participate in and assist with planning and execution of VIP events and promotions, ensuring top-tier guests are well accommodated
• Track guest play and activity to ensure comps and incentives align with play levels, offering customized rewards
• Conduct outbound calls to high-value guests to extend invitations to events, promotions, or to re-engage lapsed players

Requirements

• Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience
• Proven ability to build and maintain relationships with high-value players
• Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic
• Analytical mindset with the ability to use data to drive decision-making
• Ability to demonstrate a high level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
• Knowledge of Konami Synkros preferred
• Must conduct oneself in accordance with all Nevada Gaming Commission Regulations, Title 31 policies, and departmental policies and procedures
• Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
• Bachelor’s degree in Hospitality, Marketing, or related field preferred or Two (2) years of experience in player development, casino marketing, guest service or a similar role within the casino or hospitality industry
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
• Excellent communication and interpersonal skills
• Strong financial management skills, including experience with budgeting, forecasting, and financial analysis
• Strong organizational skills and attention to detail
• Must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image
• Basic understanding of casino operations and player tracking systems is preferred
• Cross-cultural experience preferred
• Excellent relationship-building and customer service skills
• Ability to clearly present information through the spoken or written word; speak with customers or employees, listen effectively
• Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity
• Ability to work in a fast-paced, busy, and somewhat stressful environment
• Ability to work in a fast-paced environment and handle guest complaints professionally
• Knowledge of casino marketing strategies and player segmentation

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance