A luxury resort offering a unique blend of hospitality, entertainment, and world-class experiences.
Manage high-value slot players, boost loyalty, and deliver personalized service.
18 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Las Vegas, NV
Onsite
Company Size
500 Employees
Service Specialisms
Hospitality
Real Estate Development
Luxury Resort Management
Entertainment
Event Planning
Catering
Leisure Services
Guest Services
Sector Specialisms
Hospitality
Entertainment
Convention
Residential
Retail
Commercial
Luxury Services
Role
Description
guest analytics
vip relations
issue management
event planning
reward tracking
outbound outreach
Collaborate with marketing and operations to create exclusive offers, events, and promotions for top-tier guests
Monitor and analyze guest data to provide personalized incentives, including room accommodations, meals, and event tickets
Manage high-level guest issues and complaints, escalating when necessary to ensure guest satisfaction
Ensure the casino maintains its reputation for high-quality service by offering proactive solutions and exceeding guest expectations
Develop and nurture relationships with VIP players through personalized communication and exceptional service
Participate in and assist with planning and execution of VIP events and promotions, ensuring top-tier guests are well accommodated
Track guest play and activity to ensure comps and incentives align with play levels, offering customized rewards
Conduct outbound calls to high-value guests to extend invitations to events, promotions, or to re-engage lapsed players
Requirements
ms office
konami synkros
bachelor's
2 years
analytical
customer service
Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience
Proven ability to build and maintain relationships with high-value players
Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic
Analytical mindset with the ability to use data to drive decision-making
Ability to demonstrate a high level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
Knowledge of Konami Synkros preferred
Must conduct oneself in accordance with all Nevada Gaming Commission Regulations, Title 31 policies, and departmental policies and procedures
Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
Bachelor’s degree in Hospitality, Marketing, or related field preferred or Two (2) years of experience in player development, casino marketing, guest service or a similar role within the casino or hospitality industry
Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
Excellent communication and interpersonal skills
Strong financial management skills, including experience with budgeting, forecasting, and financial analysis
Strong organizational skills and attention to detail
Must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image
Basic understanding of casino operations and player tracking systems is preferred
Cross-cultural experience preferred
Excellent relationship-building and customer service skills
Ability to clearly present information through the spoken or written word; speak with customers or employees, listen effectively
Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity
Ability to work in a fast-paced, busy, and somewhat stressful environment
Ability to work in a fast-paced environment and handle guest complaints professionally
Knowledge of casino marketing strategies and player segmentation
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
A premier destination on the Las Vegas Strip, blending luxury with excitement and world-class entertainment.
With a stunning design, the resort offers a variety of accommodations, dining options, and nightlife experiences.
Known for its innovative architecture and dynamic energy, Fontainebleau Las Vegas is poised to redefine hospitality in the region.
The resort focuses on creating unforgettable experiences through luxury services, exclusive events, and exceptional amenities.
Boasting a vast selection of entertainment venues, including high-end nightclubs, theaters, and performance spaces.
A true icon in the making, Fontainebleau Las Vegas is positioned to be one of the most sought-after destinations in the city.
Culture + Values
An environment that encourages a growth mindset, empowering individuals to explore their passions, showcase their skills, and engage in continuous learning.
A culture that fosters the use of unique talents to advance both personal and team achievements.
A program that acknowledges and celebrates those who consistently show commitment and contribute to the team's success.
A commitment to innovation and the use of forward-thinking strategies to inspire and elevate every team member.
Environment + Sustainability
3 Green Globes
Sustainability Certification
The resort has achieved the highest certification from the Green Building Initiative, reflecting its commitment to sustainable design and operations.
3,644 Rooms
Energy-Efficient Accommodations
The resort features a massive-scale, energy-efficient design covering thousands of rooms, showcasing its dedication to sustainable resource management.
550K Ft²
Meeting Space
The resort offers expansive, sustainably designed meeting spaces that emphasize efficient energy use and environmental responsibility.
150K Ft²
Gaming Space
The resort's gaming and entertainment areas are built with sustainability in mind, ensuring responsible resource use across large-scale facilities.
Commitment to responsible gaming includes staff education and policies aligned with Nevada and national councils to mitigate social impact.
Inclusion & Diversity
Equal opportunity employer: nondiscrimination across race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, genetic information or any legally protected characteristic.
Actively recruit and retain a diverse workforce to drive innovation, collaboration, and success.
DEI program provides access to growth opportunities to connect, share experiences, and drive positive change.